Firestone Complete Auto Care
1414 North Parham Road, Henrico, VA 23229
Location & Phone number
1414 N Parham Rd, Henrico, VA 23229, United States
About the Business
Firestone Complete Auto Care is a trusted car repair and maintenance store located at 1414 North Parham Road in Henrico, Virginia. Our skilled technicians are dedicated to providing top-notch service for all your automotive needs. Whether you need a routine oil change, tire rotation, brake repair, or more extensive engine work, we have you covered. With a commitment to quality and customer satisfaction, Firestone Complete Auto Care is your go-to destination for keeping your vehicle running smoothly and safely on the road. Visit us today for expert service you can trust.
Photos
Hours open
Monday:
7:00 AM - 7:00 PM
Tuesday:
7:00 AM - 7:00 PM
Wednesday:
7:00 AM - 7:00 PM
Thursday:
7:00 AM - 7:00 PM
Friday:
7:00 AM - 7:00 PM
Saturday:
7:00 AM - 6:00 PM
Sunday:
9:00 AM - 5:00 PM
Reviews
"My experience here was great! When I got my flat they were able to get me in and out quickly. The team was able to answer any questions I had and were very organized. I would absolutely come back!"
"I had my car towed to this Firestone to get a new tire after a flat. They replaced the two front tires and left two of my hubcaps off. When I called to let them know, they denied that they did that but stated that since they forgot to mark it on the record, they would reimburse me for new hub caps if I went to purchase them myself. It is not true that 2 of my hubcaps were already missing but they would not admit to wrong doing or offer an apology. I did not care for their solution to the problem, which would have required me to make multiple unnecessary trips."
"I came in expecting to have to replace breaks/rotors or something, and was told everything was fine! They did not try and upsell me, or charge me for something that wasn't necessary. Everyone was friendly and they were extremely fast! So impressed, and so is everyone I have shared with!"
"This location was the closest that could work on my car. Appointment was set, but when I got there, I was told my appointment wasn't confirmed and I had 2 cars ahead of me. The staff was friendly and got me in and done in a reasonable time. Appointment process needs some work, but the staff smoothed it over and won me in the end."
"Terrible communication and customer service. I spoke with a technician and they expressed if I dropped my car off the next day it could be worked on in a timely manner. When I dropped my car off at 9am I’m assuming the manger expressed it would be done at 2. When I called at 2 the asked for 2 more hours I gave them 2.5 and they had just pulled my car to the back. When I asked for my car back (after them having it for 7 hours) they should no sympathy or remorse. They expressed cars were ahead of me…. I understand first come first serve. I don’t appreciate being lied to and as if my time means nothing. Disappointed."
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