CVS

"Charged me more for meds with insurance than without. Can you say scam without saying scam?. The staff and pharmacists at this location are ignorant of Va law and are the rudest hourly employees I have had the misfortune of contacting. Customer service at the 800 number encouraged me to get a stranger off the street with an id to pick up my prescription the pharmacist was illegally refusing to release. I had appropriate ID and the pharmacist acknowledged she recognized me by site yet she still denied the release of my medication and was insulting in her denial. Needless to say, I want no longer use CVS in any state or county ever and I would encourage everyone else to do the same. To illegally, deny me my medication, and then have a employee encourage me to break the law is reprehensible. On top of their ignorance, they show their character by refusing to transfer my prescriptions to a new pharmacy. It speaks volumes of the lack of character of anyone at that particular store."

"Canceled my prescription without asking me or my doctor now have to fight with insurance for them to accept it again. Very frustrating and stressful."

"One glaring problem with CVS is their text alert system never mentioned to bring our COVID-19 vaccination card with us in order to get the booster shot. The CVS text alert only mentioned to bring ID, insurance card(s) and face covering. In order to get this booster shot while at CVS in Appomattox VA on Friday, my friend who also was getting a booster shot helped me locate my COVID-19 vaccination history on the Virginia Department of Health website using his cell phone. No one in CVS pharmacy offered to locate that information online for me, and they obviously had easy internet access at this store! Finally, they relented and let me proceed with getting the booster shot after I showed them proof online from my cell phone of my two prior COVID shots. What an ordeal! It took a lot of persistence, and I’m thankful to get this done!"

"I've come here for quite awhile. First time using my VA benefits to pick up some prescriptions, and was shooed away with rude help. As a Veteran, Im not asking for a "thanks for your service", just a little respect, like any other customer that comes in."

"Worst customer service of a pharmacy that I have ever dealt with. I was calling in a prescription for a patient and speaking to a pharmacy tech and they just cut me off mid sentence and sent me to voicemail and then didnt bother to even call me back that day. They waited until a whole different day to even call back because they said they couldnt hear all the voicemail. I was litereally already speaking to a person so this never should have been a problem. But CVS is always difficult to work with so I'm not surprised"