Firestone Complete Auto Care

"I went in for a state inspection and understandably sometimes things fail. I was told that the rear brakes did not pass and the front brakes are irregular. They then proceed to quote me $509 for my brake pads to be replaced. They did not specify whether it was the rear brakes or front brakes or all of them. I am writing this because I am a girl in my mid 20's but I understand I also look like a teenager. I felt like they thought they could overcharge me and get away with it. Girls, becareful coming to this location by yourself."

"Again. The service advisor yelled at me and my husband in front of customers! Paid to have my challenger repaired. Repair failed. Husband booked online appointment for drop off. SA was extremely rude and could not check my car in “because they were closed” 2 minutes tops? Door was open. I was inside. Another customer was inside waiting. We left because of her rudeness. Husband was told to only deal with Mike. Mike book’s appointment for Saturday around 10 to drop off. Yup. Mike isn’t in. Service advisor yells at us AGAIN in front of customers saying, “ We were closed the last time you were here”. Do a better job of closing and lock the doors? You didn’t have to say a word to us. Grow up and learn to shut your mouth. We weren’t dealing with you."

"I went in to do my lifetime alignment and tire rotation and also had check engine light on. I get a call and the guy says it's you catalytic converter, 02 senors, battery, airfilters. I tell him that I have the catalytic converter fixed at Big Al's and he said well Honda's are sensitive to aftermarket parts and needs a OME. I told him its under warranty because I had it repalced in May. I call the guy at Big Al's who was Tech not a Salesman and he said none of that makes sense. He said start with the battery first because a weak battery will throw error codes. My wife takes it to O'Rielys and gets a new battery and guess what. check engine light doesn't come on. I saved myself 3K. I don't uderstand why after telling the firestone guy I had it replaced why he wouldn't start battery first. Very dissapointed."

"Took my car in for an inspection, and wow do they try to nickel and dime you. Only thing that failed was my front brake pads. They are trying to charge $659 for that... and then they recommend new tires for $500 and replacing brake fluid for $200 and adding air to my tires for $20. Declined all services as I can easily replace my brake pads for an insanely cheaper price. And listening to what they are telling other customers while waiting for my car, it's clear that they are way overcharging everybody for ridiculous things. Also they put my Vin number in wrong and had my car as the complete wrong year and model... also had the state for my license plate wrong."

"Have been loyal customer for many years but most recent change in store hours to 6:00 pm nightly with poor communication from present store manager has led me to decide to take my business elsewhere. I recently had a flat tire dropped off for repair Sept 21 and the store was in process of closing but technician took tire off and wrote ticket. Store hours are listed on multiple websites at 7:00 pm closing. I returned on Oct 2nd to pick up tire and store closed by 6:00. pm. I returned next day to pick up tire and manager could not find ticket or my tire as tire was next to her in display area. I observe my tire and manager said I could take tire. No offer to put tire back on like previous technician. When store hours were mentioned manager became defensive and said they were attempting to change google listing. I expressed my opinion that I would never come back and her response was Go Ahead, we have plenty of business from other people. So if you want rude , inconsistent and uninformed customer service go to this store on Mercury Blvd Hampton Va"