Hyundai of Hampton Service & Parts

"Just be aware that “check in time” and appointment time are not the same. 5 hours of waiting for the service that should have been 2 hours."

"Tacky!!! I've been a patron for several years and loved them but I've noticed a downturn in the customer service in the past year. Today took the cake. Had to wait 6 weeks for an inspection appointment. Dropped my vehicle off first thing in the morning and got zero follow up. After 8 hours I called in, no response. Called back and requested a manager, got Mark who abruptly transferred me to Valencia who had already failed to respond the first time. She lackadaisically told me they hadn't even started the work and couldn't have my car ready before the next evening. Never answered my inquiry about why I wasn't informed. I was so irate I cancelled and retrieved my car. I am really disgusted and will be notifying Hyundai corporate as well. At least the shuttle driver was courteous."

"My advice: Go elsewhere. The team that receives the vehicles for service are unprofessional, plain and simple. They don't care about your time or your car. MARK SHEPARD, needs to be removed from service ASAP! He's clearly in way over his head and I promise you will feel it every step of the way. Go elsewhere."

"I have been a owner of Tysinger Hyundai cars for over 10 years. I bought my first car straight out of college from them. My family has bought many Hyundais from them. Sadly their service has decreased tremendously especially after the pandemic. I took my car in on one occasion in the Spring 2023 to ger my ac fixed. The service tech over my account was a new guy and he would never answer the phone to tell me when my vehicle would be ready. When initially dropping my car off he stated it would take about 3 to 4 days to fix my car. I asked if they would offer a rental for the time being since in the past they would as sales tactic to get you buy a car from them in the future. He told me to take an Uber and go to car rental place on Mercury. I was quite upset to say the least esp when I'm looking a a sign within the service station that says Rental for customers to reserve. After 4 days the car still was not ready and due to the gentleman never answering his phone I had to catch a ride to the location on the 6th or 7th day all find out my car was ready. Going an entire week without a car and not offering a rental is UNACCEPTABLE. I took that occurance as maybe the new guy didn't know. So the next time I brought in my car in July to get something else fixed, I asked for a shuttle to pick me up at 2PM from my job. Noone would answe the phone and by the time I got a hold of someone it had been an hour all to find out the had the wrong address and noone tried to call me to confirm the correct one. Due to not having enough mechanics they are back up months away so if you need a service item fixed and you have to go somewhere else to get it done. They warn you when calling they are at least 2 weeks to a month backed up. I'm hoping they get it together and have better customer service."

"Unprofessional culture that lacks customer service. I took a day off from work and scheduled an 8 am appointment for an oil change, tire rotation, and brake check. I explained to my tech, Amanda, that I would need my car by 4 pm. She promised to call with an update at noon and indicated my car will be done on time. At 1 pm I grew concerned with no call so I called and had to leave a message. From this point I called several more times and at no moment was I able to speak with a person to get an update. When I arrived to pick up my car, I was told by Amanda my car was not serviced and I would have to come back tomorrow. When I asked why and why she didn’t call me as promised, I was told she basically forgot and did not have time. I asked to speak with the manager and was told he’s too busy so I got in line with all the other unhappy customers and had my 5 minutes with him, Mr Lee. His lack of care cannot be overemphasized; very unprofessional with a terrible “take it or leave it attitude”. He told me this happens all the time and I can leave my car for a day or two and they “should” be able to get to it. All this for an oil change?!?! Before I could fully explain the details I was interrupted by several other unsatisfied customers in his office. This place is a circus with a complete lack of value for their customers. I have been here for service off and on for many years and had similar issues in the past which is why I try to avoid it. I called the head service manager, Mr Leatherman, and received my first apology and acknowledgement that his business was at fault, but again he just explained they have too many customers to provide the service they promise. I explained to him I won’t return. Poor leadership and process problems plague this location; doing the same things (booking far too many appointments) and expecting different results is the definition of insanity. This is the worst service center I’ve ever been to, avoid this Hyundai service center."