Suffolk Appliance Parts

"The technician who came to service our Bosch dishwasher today was great! He was extremely knowledgeable, thorough, and fast. We will definitely be reaching out to Suffolk appliance again the future!"

"If I could give negative stars I definitely would! It seems that home warranty claims are not of importance to this company. All of the negative reviews are from just that. Well, here is another. A tech came out and was polite and professional for the initial appt. A part was needed. It was ordered by the warranty company and delivered about 2 weeks later to Suffolk appliance. But they neglected to inform me. After several calls to them and the warranty company for an additional 3 WEEKS, I was repeatedly told the part was not delivered yet. After a lot of a long calls to the warranty company I was informed that Suffolk appliance had the part for 3 weeks now and they don’t know why they haven’t contacted me. Called them steaming mad. The “manager” states she personally called me twice and left voicemails. Very unapologetic almost argumentative. I never received either call or voicemail. And I highly doubt those phone calls actually took place. I then Informed her that even if that was true I have called them a few times as recent as the previous week and was told they did not receive the part yet. No apology. A lot of excuses. Super UNPROFESSIONAL!!! We have been without a dryer for over a month and more than half of that time they had the part and just sat on it!!!! We finally have an appointment in a few days. Hopefully this will be the last time I ever have to deal with this horrible company again!!!! Beware!!! Use someone else if at all possible!!!!! Im calling my warranty company back to tell them I never want to have my claims filled by this company!"

"Suffolk Appliance for the win! This company was recommended by my son. I won’t use anyone else in the future. Will was the tech, once for my dryer, and today for my washer. He goes above and beyond. Very friendly and professional. Very knowledgeable and efficient. Great attitude even though he had to leave to get a part for the job and return. He could have waited and rescheduled, but he seemed more concerned that it would be inconvenient for me. Wonderful customer service. Made me feel like he was happy to make the customer happy."

"Mike has been fantastic to deal with. He has provided money saving ideas and did a cost analysis when our dishwasher and microwave went out. He also stayed until the job was done to his satisfaction with no gaps between the appliance and cabinets. He even went to Lowes to get what he needed to get the job right. Great customer service!"

"Will was great! Quick service, on time and friendly- even put up with my VERY talkative 8 year old. I will definitely be using Suffolk Appliance again if I ever run into appliance issues. SO happy to have my dishwasher back"