Giovanni's Pizza

"Nothing like the old Giovanni’s. We drive from bluefield just to eat there but it wasn’t worth the drive. Appetizers never came out so told them to cancel them and I hear the cook yelling from the back why? Umm appetizers come before your dinner. Pizza was tough compared to the fork pizza we always loved."

"Friendly casual atmosphere unfortunately the 3rd chance was the last chance. Problems ranged from waiting 45 min for order to be taken, with only two other tables. Next visit, several toppings were missing. When we asked about them, it was a mix up in kitchen. Instead of removing the items from our ticket, they brought us a bowl of banana peppers, olives and onions so we could add them onto our already made pizza. Last night was the final straw. It was a busy night, we ordered from the app. Today we got a notification a tip had been added to our bill. A nineteen inch pepperoni and cheese with a side of fried pickles. Leaving a tip for a pick up just isn’t right."

"First time I've ordered from here in a while and probably won't be again for a while. We didn't receive our onion rings and over half the mushrooms were burnt. How do you burn half and not the rest??? Bread on the ham and cheese didn't taste right either. Very disappointed!!!"

"Giovannis is a restaurant staple to the Town of Richlands, Va. A restaurant that has withstood the changing times, and has progressively stayed open and on top of the ever so changing logistics when it comes to any franchised restaurant. During our visit to giovannis pizza we held the restaurant to the same critiqument that any other restaurant is to be held, while measuring differences or changes that had been seen since the last time we had ate at this location. Giovannis has continued its reputation of great food, where everything received was hot and tasty. Our salads were fresh, and made to order. However, customer service and proper service was lacking as the beginning stages of receiving our drinks and salads were roughly 20 minutes after ordering. Noting that during our dining experience, dining room attendance was low with only two groups of other dining guests within the restaurant. I do not believe the concern was due to the waitress, but rather the logistics of the restaurant. Past years of visiting and reviewing Giovannis, staffing never changed and appears to still be a bare bones work crew. Add staffing issues on top of door dash orders, where door dash orders or over the phone orders were or appeared to be retained as the top priority. Dine in customers want fast paced, attentive workers. Although this may be a changing factor in todays restaurant expectations. Most restaurants ensure staffing is up to the extra workload of taking on these additional responsibilities. Giovannis needs to look at bringing on additional assistance by looking at the new logistics of rising food restaurants, while deciding what tier of restaurant it wishes to be. If not there may be future troubles ahead. Regardless, a future visit will be in store to see what changes, and what additions have been added to take care of these issues."