The Home Depot

"Fast visit trying to find some trimming for a door I installed. I had no luck and no employee around. I walked up and down the aisle for several minutes, and there was no luck getting someone to help. Maybe next time, if I come back to this location."

"The managers at the Haymarket, VA location are helpful and customer focused. They set a culture that enables their employees to share this same attitude. I have two closer stores but will travel to this one for all my HD purchases."

"This store is always well-stocked with just what I need. It's part of my commute so I compare it often to its competitors. Always seem to have a personal feel and I enjoy that. More variety, too...why won't you send me discounts?"

"I placed an online order on a Friday morning about 6am for 9 items. Several hours later I received another email saying 2 of the 9 items had be cancelled, unavailable. A few minutes later, that same morning, I received an email that the remainder of my order was ready for pickup. Went to the store the next afternoon, Saturday. Only 2 of my 7 items had been picked. The associate said “I’m have trouble finding the rest of your order”. He disappeared. He came back 20 minutes later, looked at the computer. I asked, are you picking my order now? He said “yes, but I’m having trouble finding everything.” I said, just call me when you have my order ready. I called called customer service, when I left the store. I explained what just happened. They said “let me call the store …”. I said, just let me know when my order is ready. I checked my order status online the next night, Sunday. Order status says “ready for pickup”. I then received an automated text, on Monday morning, saying my “order is ready for pickup”. I called the store. Bill in customer service said “only 2 of your items have been picked”. Bill called me back later that morning, Monday. He said, “your order is ready for pickup”. I went in Tuesday morning. Picked up my order. When I got to my car I thought to myself, I better check the bag. Two items were missing. Back into the store I go. Four days after my order was supposedly “ready for pickup” and they still can’t get it right."

"Extremely convenient and super close. Has everything you would need to maintain or expand your home. While everyone says it’s super clean and so well stocked, realize it literally just opened. However, a nice place to get what you need if you’re a local resident, no different than any other Home Depot."