Walmart Vision & Glasses

"i stopped by to get a contact lense exam. i should have known being "Walmart" i would get instant rude attitude from the staff. since they no longer do contact lense exams but sell contacts in the store per the fine print on the Optometrist door. the staff could care less if this was properly updated on their location website but this would be way too logical for a Walmart associated entity. Walmart Hermitage Optometry is garbage & their staff needs professional courtesy training or fired."

"Very helpful and informative visit definitely going to be a return customer. The optometrist was amazing and the staff helped me on so many different levels and they were more than happy to answer all my questions even the questions regarding what the different machines do."

"They're so rude. The one guy in this Whitecoat kinda tall was so judgmental to me as soon as I walked in there! Then I asked what one of the machines where he got all rude about it. Then I had to do the air push test which I had never done before he was like what are you 5 because I was nervous. Then he said more rude stuff so I walked out and left. Besides that it was ok!"

"Love Dr Martuccio!! Paid cash and submit to my insurance because they do not accept my insurance for exams.10 year customer!! Had a hiccup with my contacts and needed help. I have very poor vision without my contacts and wearing glasses gives me the "fishbowl" effect and is scary to drive. One of the ladies at the vision center screwed up my dates and I was unable to have my claim paid because she wouldn't let me buy a box of contacts and scheduled me for an appointment. The appointment was not covered because it was too soon for me to have an exam. Walmart Vision refused to take responsibility. SO.... when during the pandemic I had an issue with my contacts and needed a sooner appointment or a trial pair of contacts... the man with the white coat who seems to be the office manager would not help me. He was rude. He was demeaning and made me feel like I was taking advantage of the vision center. I will not be back. I am the medical coordinator for a large group of people in the shenango valley... those people were often scheduled for eye exams and glasses at Walmart Vision in Hermitage... I have chosen to schedule all eye exams elsewhere. Sorry, NOT sorry...."

"On September 21st, 2020, I went to this Walmart Vision Center to pickup a pair of eye glasses that I had ordered. I did not notice any issues with the eye glasses until I went home later in the day when I discovered that there was a fingerprint-like mark on the upper left corner of the left lens. After an hour of attempting to clean the mark it would not come off. I promptly returned the next day and was met with the manager. After close to twenty (20) minutes I was told that there were no issues or defects with my lens and that it had been looked over by multiple people. I could clearly see the mark when he handed it back to me and yet he continued to insist there was nothing there. Instead of being locked into an argument and seeing he had no intention on providing customer service I left to receive a second opinion. Edit: I returned to the store to demand the issues be resolved after I received a second opinion from another optician. One of the associates was kind enough to order a new lens for me but in the process of inspecting the lens further had managed to bend the frame around the affected lens. As I was discussing the issue with the associate another associate, who had previously looked at my lens during the initial experience, kept insisting and making comments from across the room that there was nothing wrong with the lens. I discovered the bent frame outside of business hours and attempted to fix the issue myself and managed to bend the frame even more. Not only has time and effort been wasted but my insurance allowance is now held up with a pair of eye glasses that can't be used. This vision center needs new management and new associates. I do not recommend that you waste time, effort or money with buying eyeglasses from WalMart. Their product lifespan has been reduced over previous years and so has their commitment to customer service. My current pair, the non-broken product, has only lasted a year and some change whereas previous pairs from other shops have lasted much longer for similar cost and better customer service. Edit (12/17/20): I was left a voicemail by Walmart Corporate about two months ago to call back so they could discuss this matter with me. Several phone call attempts later with no response or a pickup and the issue has still not been resolved."