Rod's Western Palace

"Great selection and good service. The look I received when asking if there was a "Veterans discount" was a little surprising. I don't mind that they don't offer one; but I do think it's a reasonable question at an American "Western" shop. I won't likely be back unless I want to see and touch something b4 I buy it online."

"As a seasoned real estate agent who knows the value of exceptional service and quality, I recently had the pleasure of visiting Rod's Western Palace, and I must say, it was an experience worth sharing! From the moment I stepped in, I was greeted with a warm and inviting atmosphere that felt like a true embodiment of Western charm. The store's selection of merchandise is simply unparalleled. Whether you're in search of the perfect pair of boots, a stunning western hat, or authentic riding gear, Rod's has it all. Their array of apparel, accessories, and home decor items reflects not only style but also the genuine spirit of the West. But what truly sets Rod's apart is their customer service. Each staff member I interacted with was not only knowledgeable about their products but also genuinely enthusiastic. They were eager to help, offering insights and suggestions that made my shopping experience both enjoyable and efficient. Their attention to detail and willingness to go above and beyond is a rare find in retail these days. I was exchanging a coat I received as a Christmas gift and they searched and searched to help me find a replacement. As someone who appreciates the finer things in life and understands the importance of creating lasting impressions, I was thoroughly impressed by the quality of the merchandise. Each item I examined was of top-notch quality, exuding durability and style. In conclusion, Rod's Western Palace isn't just a store; it's a destination for anyone who loves Western lifestyle and appreciates exceptional customer service. Whether you're a long-time Western enthusiast or new to the style, Rod's welcoming environment and impressive selection are sure to provide an unmatched shopping experience. I highly recommend Rod's Western Palace to anyone looking for quality Western wear and a memorable shopping journey."

"Very disappointed with their ordering process. In the middle of checking out on their website, I was entering my payment information when one of the items was taken out of my cart. So I called customer service and they placed the order for me over the phone. When I tried to check on my order with my order number a week later, nothing was coming up. I called customer service to find out that my order was cancelled!! The items I ordered had since been sold out in my size, and they did not offer anything but were sorry. Will not be ordering from them again!"

"Went in for a hat reshaping. All employees were so informative and very nice!! Very warm welcome. When they were finished with my hat, they told me not to worry about the cost! Very, very pleasant experience and I recommend Rod’s to everyone :)"

"Ordered a new dish set, and silverware for the house. A few of the dishes were broken upon delivery ( shipping damage). Called customer service. Beth was super friendly, helpful, and got a replacement order sent out. Great experience! Thank y’all!"