Claire's

"I had my granddaughters ears pierced there in October and we are supposed to get a code/coupon for a free pair of earrings a month for a year. I have not received the code/coupon. I was told at the store that they can help me for the first month but that I needed to call customer service and give them the transaction number. I called three times and had to leave a message. No one called me back. I went back to the store and was again told I had to call customer service as maybe the email was entered wrong to which I said I get the rewards emails. On the fourth call I spoke with someone who said she fixed it and to check my junk mail and it will be about a week before I get any emails with the code/coupon. I get the emails for rewards etc just not for the free earrings. So why am I not getting the codes/coupons? I have spent quite a bit of money in that store since October. I won’t be shopping there anymore and will be spreading the news about their poor customer service as well as their inability to not abide by their policies of free earrings a month. Needless to say I am livid but more importantly my granddaughter is disappointed every month when she asks if I got the code/coupon. DO NOT SHOP CLAIRES!"

"We had amazing experiences at this Claire's location. My daughter got her ears pierced and Miss B the manager took her time to get the perfect piercing. She was very helpful in explaining the various types of piercing packages available. Because of her advice we opted to choose a higher quality stud and the piercing has healed beautifully. We also threw a birthday party at this location and it was so fun! Miss B and the piercing princess were attentive, helpful and kind. My daughter LOVED her Claire's birthday party and so did I!"

"Daughter got her ears pierced and the girl was super nice and did a great job. The cost of the piercing earrings is outrageous. It is what it is."

"Wonderful experience today! My grand-daughter, almost 2 years old, had her ears pierced. The staff who waited on us, I believe was the manager and she was AMAZING! She was so kind, professional, and thoroughly explained every step and the aftercare instructions. I really appreciated how meticulous she was with the placement of the piercings! I highly recommend Claire's."

"I’ve never been treated so rudely in a store in my whole like. I am in my 20s trying to buy scrunches with a friend who is also in her 20s and was asked if one of us could leave because “they have a policy about minors”. Not only were we buying things in the store but they were watching us like we were going to steal. It was rude and unprofessional. Wish i could give them negative stars."