Beanetics Coffee Roasters

"I didn't go to this coffee shop very often in the past because I felt that the customer service was cordial, but not super friendly. The employees always seemed to be talking to each other and only working when they had to work (ie when a customer came in). However, during the month of December, I decided to stop in to get my husband a bag of coffee and I was pleasantly surprised by the customer service and my chai latte. I asked for a recommendation similar to French roast and the young lady looked up the information on her computer and gave me the recommendation. She was very helpful. I purchased the bag and my husband really liked it! As for the chai latte, in the past, it was never sweetened, so when I took it to my car to drink--boy, was it bitter! This time, the chai latte was sweetened for me. I appreciated that very much. Some of the reviews on here complain that the quality of the coffee has declined. To be honest, my tastebuds are not as good as they used to be since menopause (TMI!!), so I couldn't attest to quality of drinks. As for the increase in prices, I never went often enough for it to make a dent in my checkbook, but inflation has hit everywhere, hasn't it? I cannot think of any place that has NOT increased prices. The one critique I have is that the new employees probably need more training, not only in how to make drinks, but perhaps in counting back change. The man--who was not young--gave me incorrect change. It was off by 10 cents, but still.....that's a pretty important skill. For everything else, I like the improvements in the decor and also the improvements in customer service. I have actually started going in more often due to the new changes."

"I’ve been a customer for about 15 years, under the original ownership and now with the new owners. One thing that has never changed is the dedication of the owners, the roasters and the baristas to providing the highest quality product and service. Those familiar with the original Beanetics will notice the spruced-up decor, but the coffee products are as good as ever. One thing I have observed that differentiates Beanetics from other area coffee shops is the welcoming sense of community, with a core group of regulars. Those who remember the old TV series Cheers (“where everybody knows your name”) will get that feeling here after a few visits."

"I used to love going to Beanetics! The staff was so sweet and friendly, and the drinks were always good. The espresso beans are wonderful, but it seems like the new staff doesn’t know how to properly use them because I have not had a good drink in store since the management changed. It’s interesting how the prices increased, but the quality decreased. I’m pretty sure the espresso machine didn’t go off at all despite the fact that we had ordered 2 lattes. I was surprised to learn about the new ownership, and even more surprised to see none of the familiar faces I had grown close to. I don’t think I can recommend Beanetics anymore. I had to throw away my drink after only a sip because I could not stand the taste."

"Great owner and employees. Many different bean selections. One of the best ice mochas I have ever had. You can see the roasting machine behind the glass, very authentic."

"A serious coffee roaster who insists on the true aroma and taste of coffee. I am happy I found them today and it made my weekend! They are very close to me! Look into their subscription and reward program and the friendly prices become even better. Please, don't just get the regular drip. Try a cup of hand poured and start sniffs and sips. I appreciate they roast multiple decafs at a time. I tried Sumatra decaf with the smoothest finish. Also tried Bali Blue Moon that I think will be good for my mornings. A revise on my review after coming back for a fresh brewed cup on a Saturday around 4:20pm and found the place closed... Please update your hours if you are closing early..."