Key Precast & Supply Inc 416 Chicora Road, Butler, PA 16001

"Always great service and helpful. Highly recommend"

"I've spent my entire adult life in customer service and know that you cannot please everyone, but I received absolutely abysmal customer service today at Key Precast. The woman behind the counter was unfriendly, rude, and offered little more than "no" answers without offering suggestions. I have tanks just off my extended driveway and was looking for ideas as to how I could reinforce my risers and lid in the event someone drove off my driveway. Her response was, "You really shouldn't drive over them." Really? Thanks Captain Obvious! She pointed to a heavier duty lid and said, "we have that." I asked to see it and as she set it on the counter, I again attempted to seek her assumed knowledgeable assistance and asked if there were concrete lids or if I could maybe even concrete around the risers for support. Her reply was, "No, you can't do that." I asked if she had other suggestions, but she blankly stared at me, answered an incoming phone call, and began assisting the customer on the line. I waited and around two minutes or so later, while still on the phone, she looks over to me and says, "Are you still thinking or what?" I said that I'd take the heavier duty lid and two six inch risers (I figured it was a better option than the basic lid I had currently). Still assisting the caller on the line, she gave me the total and as I handed her my card she said, "No! No cards." After I pinched myself to make sure it was 2022 where "plastic" is the number one form of payment, I said that I would have to come back. As I left, I couldn't help but feel that I was totally discarded as a customer. Don't worry lady... I won't be back. I hope the next customer encounters someone friendlier and more willing to help, than I did."

"Have what you need...don't take cards for payment is only down fall"

"We are very pleased with Key! From the start of the transaction, they were clear on pricing and scheduling. The product is top notch and the price was fair. Tom delivered and set the tank as needed. Key is friendly and knowledgeable. It is great to work with a company that cares. I recommend them to anyone looking for a septic tank."

"Very customer oriented and helped me out with my quote on the spot. Thanks you"