Panera Bread

"Was over at another store picking up an order and thought I would stop for cookies. Walked and walked up to the counter as a staff member was walking away. It took the gentleman (Jose) a few minutes to realize I walked up. No biggie, he had jumped on a call but still tried to come over and assist me with my order. Shortly, another associate walked over to take over. This associate asked me what I wanted and rang me up. She was currently wearing gloves, but after she finished on the register, she changed her gloves and went to start getting my cookies. However, the gentleman came back over and was apologizing for being on the phone and started opening a bag. I let him know that it was no biggie, and before I could say something, he was picking up one of the two cookies that I ordered and placed it in a bag. I was shrieked in horror as he was wearing some black gloves that he had put on when he started his phone call. He had since not only touched his phone but also the register and several other surfaces and then proceeded to touch my cookie that I was supposed to eat. When I explained this to him, he did apologize and refunded me for the one cookie. I do feel he should have refunded me for both out of pure inconvenience and the fact that he genuinely disregarded health and safety. What concerns me even more is that I am pretty sure this person was in a management and / or supervisor position. I do hope he isn't training staff as he clearly needs training himself."

"Gave me half a 3 dollar fruit cup..... do better!"

"I go to Panera almost every day and this is by far the best Panera in town. Particularly because of the manager Omar who always greets everyone with a “hello” and a smile. He is very polite and prompt to help. He even came around the corner and made my green tea with light ice. He really goes the extra mile for his customers. Highly recommend this location."

"I have always enjoyed eating at Panera Bread; I love this chain and highly recommend it. Almost every location I went to was spacious, had enough seating and tables, clean bathrooms, tidy and polished food-handlers, reasonable prices, fresh bakery, high quality salads, sandwiches, coffee and generous portions."

"We enjoyed using our Panera Bread gift cards this morning. This restaurant location was about one mile from our lodging, so it was very convenient to find it. The order taker was very friendly. They were out of my preference, my second menu choice tasted great! It’s good that social distancing and mask wearing are practiced here!"