Jerry's Plumbing, Heating and Air Inc

"I will not recommend anyone to do business with Jerry's plumbing.. I am a Master Sergeant on the U.S Airforce and just moved to my new home in Waldorf. The faucet in the main bathroom upstairs started to leak suddenly today Nov 16th 2023 around 730pm. I quickly conducted a Google search and found this Jerry's Plumbing, booked an appointment and was expecting a plumber to show up between 730pm and 10pm. At 829pm the plumber called me and asked that I send photo of the faucet. Immediately he saw the photo and the amount of water pouring out uncontrollably from the faucet he Immediately sent me a text that read "280.00 total can you swing this ? If so I'll have tech grab it and head your way now ? Cash app or cash. ? " I asked him if he is going to replace the whole for that price but before he could respond I called him and asked him if was replacing the whole faucet for that price. He proceeded to explain that the $280 included $20 for gas, $60 for bla bla...etc. etc.. At this point it was very obvious that he is taking advantage of my desperation. He then said, I don't even want to work for you anymore because you are asking too much questions. I was upset at this point because this is very simple job that requires a cartridge replacement that would probably cost $29 on Amazon. H So, I told him to get off my phone as I no longer feel comfortable dealing with him. Very terrible experience and would not recommend that anyone use their services. Very disgusting.."

"I had a leak in my basement and I called Jerry's Plumbing to help me diagnose the problem. Mr. Jerry fit me in right away and found the source of the leak. He was patient, knowledgeable and efficient. He quoted me a fair price and explained everything as he went along. I appreciate the service he provided and I would definitely use him again. In fact, I already have :-) My sincerest thanks to Mr. Jerry and his team!!"

"Highly recommend! Answered my call on a weekend and came over later the same day. Super friendly and communicative. Fixed our clogged kitchen sink in 30 mins. Will call again for any future plumbing needs!"

"I used this company for installation of a new garbage disposal. I chose this company because their pricing was reasonable and they had overall decent reviews. Aside from pricing, my experience was less than optimal. My experience: lack of customer service, unresponsive after payment, failure to acknowledge and rectify their negligent workmanship. I thought a professional plumbing company would be able to install something as simple as a garbage disposal. Yet, the garbage disposal installation was not done correctly. The same day after installation of the garbage disposal, we used the dishwasher and it flooded under the kitchen sink. I reached out to the Jerry’s to inform them of the issue. They told me to provide pictures which I did and haven’t heard from them since. I tried contacting them and left several messages but Jerry’s has been completely unresponsive. They have not attempted to fix their work, have not been in contact with me. They have left me hanging with an unresolved issue due to their mistake. But they did collect payment from me. Their website and customer bill of rights state they take pride in a job well done, satisfaction guaranteed, etc. However, contrary to their website my experience revealed they don’t actually take accountability for their negligence or back the quality of their work. And they definitely need to improve their customer service. This is not how to conduct business. I will not be using this company again. I strongly don’t recommend this company."