Sears Appliance Repair

"We are very pleased with the communications and customer service that was provided. The technician explained what the issue was and had the part on hand to fix the problem immediately. It pays to have a home warranty in place for your home. Thank you also for making us the first appointment for the day which was perfect timing!"

"The technician Ransford does excellent service. He is very knowledgeable & was able to resolve my dryer issue immediately with the click of a button. As I was explaining to him the issue, he knew immediately what caused the issue & it was fixed. Kudos to him. Thank you"

""The service rendered by the tech, Richard, was very professional. My problem is with the crazy estimate. The refrigerator had a torn water line preventing the water and ice maker from operating. In my view a simple connection of the severed parts of the line would have been all that was necessary and the total charge should have been less than $150.00. When I saw labor charge (over $300.00) and the cost of the parts which I didn"t think were all needed to perform the repair, I said no way. I will do the repair myself. It will probably take me less than 20 minutes to repair. It seems your main goal is to get folks to take out an appliance warranty. The refrigerator is about 8 years old. No way am I going to spent almost $600.00 to fix it. Logic says I would buy a new one first."

"The first technician in my opinion was poor at diagnosis and repair. He came in, told my husband he did not need o turn off the power, disassembled and reassembled the dryer and ordered a belt. He returned a week later. After a period of time and lots of banging around in the laundry room (once again her did not cut the power to the dryer) he announced that he had good news and bad news. We were told that there were additional unforeseen issues and he ordered another $150.00 in parts scheduling another return trip 2 weeks later. When I looked at my dryer after he left I noticed a large scratch on the top panel that prior to his service was not there. Luckily the next technician Malik was skilled. First thing he did was ask me where the pane; was so he cold cut the power to work safely, then he completed the repair. I did not hear a lot of banging around and in a short time he left me with a functioning dryer."

"This was the worse tech service I have ever had in 30 years owing and renting properties. First there were 2 people with regular vehicles pulled in my driveway blocking both exits from the house. What repair person doesn't park on the curb? They spoke a different language in my presence which is completely rude. I had to ask what was being discussed and what was going on with the fridge. The one spent the whole time on his phone looking up "parts" so he said. However I spoke with a representative last week and gave the model number as to have parts on the truck. So why didn't he have the part ordered as expressed in his text message the prior week. Finally after I already said it's likely the compressor, he agreed and stated it will take 10 days to get parts authorized and placed. Mind you it has already been a week since my original service call. This is the most unacceptable service call and waste of money ever."