Brookhart's Auto Transport & Towing

"They were great to work with. Quick response and communicated well through the whole process. Definitely will use again."

"Complete rip off price gougers. Double the price of most other companies in the area. If you want to pay double the price of everyone else for a tow, and pay added fees on top of that, well then Brookharts is your place! But if you want a regular priced tow and not to be ripped off, call another local company that is honest, like Chris’s towing."

"I had a very friendly towing truck driver picking up my car early in the morning and that pretty much all I can say with positive reivew. Cost: it's on high end side. I would have called my insurance and had them picked up my car for free. I wanted to try this but my shop service was lower than the towing. Towing was 350 dollars. Takeaway is call the insurance company first. Usually you don't have to pay anything."

"This was the company the police called to tow my vehicle after I got into an accident in Maryland. My only good experience with this company was with the tow truck driver, who made decent time arriving, was friendly, retrieved my car in a speedy manner, and gave me the company’s business card to call them after the insurance claim. Everything after this was a nightmare. I went in five days later to sign the release forms and give the owner photocopies of my license, registration, and insurance, after being told that my car is totaled from the insurance company, Erie. After much time went by, Erie told me that Brookhart’s claimed that I never signed the paperwork, and that storage fees are accumulating! I called Brookhart’s and the receptionist acknowledged that she remembered me, but told me they couldn’t find the documents that I had given them and signed. She sent me an email with the attached documents and requested a photocopy of my license and proof of ownership, and asked me to send this in. She told me that I would not be charged for the storage if she receives this. Supposedly Erie and Brookhart’s were feuding it out behind the scenes, but they wanted to charge $1,220 in storage fees, nearly a month after I was in there and gave them everything they asked for! A prior voicemail I received from Erie told me that Brookhart’s told them that they didn’t lose my paperwork, I simply never signed the documentation. An outright lie. Fortunately for me, Erie told Brookhart’s they would pay them $800, and they accepted it and told them to tell me that I will not be charged anything. Just read all the reviews for this business across various sites; it is clear that the members of this business are incompetent at best, and outright liars and fraudsters at worst. Not to mention that the receptionist was horribly rude to me when I had tried to explain my frustrations in a calm and professional manner. She literally said to me “you sent the documents in the mail, who does that anymore? You’re a young man”, in which case I replied by saying “who loses signed paperwork?”. Then she literally hung up the phone on me. Apparently she wanted my documents scanned over via email, but her email to me never specified that, it simply said to “send” them. This is a horrible company. I would recommend to the public to stay away from them at all costs. If you’re in an accident in the area, tell the police specifically not to call this company if possible. If you’re stuck with them, be extremely diligent to maintain a trail of proof of every interaction you have with them."

"I had car troubles this morning and needed a towing service when my car kept going backwards. I tried to call around and got hung up at one place when I asked if they do repairs. I ended up calling the car dealership service and got led here. I didn't have much expectations but the guy who came over was friendly and a lot more helpful than the car dealership service. I ended up getting a jumpstart and didn't have to get my car towed. So for thankful for the help today, really appreciated it. Thank you again."