LOFT

"Nice clothes, clean store. However, customer service, training, and systems are horrible. They didn’t have the size of pant my wife wanted. Offered to purchase online and have the item shipped to our house. They did so and charged our credit card. Said we would receive an email receipt but provided no physical receipt. No email ever received. Went back to the store later, and they said to call customer service. Call CS and no information on order could be located. No proof of purchase?! This is NOT how to run a business."

"I will NEVER step foot in this location again. Upon entering, I observed two women reorganizing the floor. Both looked at me and did not say hello. After about seven minutes, one associate out of the bunch said hello. I sincerely thanked her for being the first to greet me, and I explained my experience upon entering. I think she told the two women who didn’t say hello what I said because I got multiple looks (but no greeting) as I walked around for a few more minutes. The following two customers who entered the store received greetings from the associates that barely looked up when I walked in. I know why I had this experience, and the other customers did not. Enough said."

"I really like the layout of the store. Always clean and bright, clothes perfectly displayed, good music. But the service is lacking. I went again this evening - didn't get greeted by anyone at all and when I walked by a worker who was hanging clothes on the floor, I happily said “good evening!” And she looked at me and kept folding clothes- no smile no hey. I almost purchased a few things but left just b/c the entire visit was SO awkward. UPDATE: I recently visited this location to exchange a pair of pants that I bought at Tysons and the saleswomen were great-they helped me find what I was looking for and a few other good deals. They were about to close but they were patient and courteous. I’d like to visit again."

"I finally had time to return a Christmas gift and apparently if I went in yesterday I would have gotten full credit. I had a gift reciept. I'm sure my mother paid full price at the time and only got 1/2 credit... 1 day... really guys? And even more annoying is that the computer kept trying to give me full credit and they were overriding it..."