The Views at Laurel Lakes

"This is my third and final year at Laurel Lakes. Here's my take thus far: Neighbors: My neighbors have been mostly okay. There were some who were just plain loud. I felt like no amount of insulation could mute them. My current neighbors are fairly quiet. But, I've noticed that the hallway is starting to smell more and more like marijuana everyday. I recognize that the property is still in transition to smoke-free so I understand that management are limited in what they can do. However, it makes living here difficult and brings the value of the property down. Pests: I haven't had any major issues with pests. But, the rapidly growing problem of residents not putting their trash in the dumpsters and/or overfilling the dumpster is a point of concern especially since the complex is near a large water source. I saw other reviews from residents who've seen rodents near the dumpster and/or in their home recently. That's the first time I've ever seen/heard someone mention rodents at the property and it makes me concerned for my remaining time here. However, I recognize that it takes effort from both parties - consistent pest maintenance, sealing points of entry properly and residents need to put their trash IN the dumpster. If it's full; there are several on the property to choose from. Management: For the most part, management has been responsive when I have a concern. However, communication can be a little lacking regarding office closures, elevator outages, etc. For example, there was a notice placed in the mailroom regarding discontinuing mail service for residents who don't check their mailbox and allow the boxes to overfill. It would have been nice to also receive that notice via email. Because if those residents aren't checking their mailboxes, how would they see it to know? Overall, my experience here hasn't been perfect. But, it also hasn't been the worse. I sincerely pray that Mission Rock can get a handle on things so that we can start seeing more of the value that we pay for."

"The benefits of the Views are the buildings themselves and location. The walls are well-insulated to a point (you can smell weed easily if someone is smoking in the next apartment), we never had a problem with pests, and we were close to many retail areas as well as highways. However, the management has steadily been making the community unlivable. We lived here for two years and the way that things deteriorated quickly was a major reason for leaving. This is what we experienced: 1) Rent Portal Lawsuit–They use a service for the resident portal that was hit with a class action lawsuit for which the Views residents received compensation in 2022. The current resident portal now is through the same company and includes endless advertising. Fees (trash, water, sewage) also are astronomical compared to the new community we have moved to, adding about $100 on average to the rent. Fees also increase separately from rent, so you will be hit with double annual increases. This does not include internet or gas/electric. 2) Management–When we initially moved in we were welcomed by a wonderful woman who helped us through the move-in process and getting set up. That disappeared after we had to start interacting with Danielle and Ryan. Messages to the community about maintenance were initially well in advance, detailed, and professional. During the last year or so of our living at the Views, they became unclear, sent out at most a couple of days in advance, and were very rude and unprofessional. Right before we moved out, the parking lot was repaved and was estimated to last about a week or two, but ended up lasting through the month (and more) that we were moving because of weather delays and what looked like mismanagement to us. This has been the case since at least November 2022, and asking for clarification or to meet with either of these people resulted in ignored emails. 3) Maintenance–The people who work here as maintenance seemed to not have much experience and struggled to do much beyond simple repairs, to the point of causing more damage. Our water heater was showing signs of needing to be replaced through small leaks throughout the first year of us living at the Views, but the leaks were only patched up despite having to repeatedly put in service requests for the same thing. It wasn’t until the water heater started flooding the apartment in the winter in the middle of the night that it was replaced, which also meant days of people coming in and out of our apartment to replace the carpet (and forgetting giant fans in the meantime). We didn’t know the water heater had been improperly installed until it started leaking again in the middle of the night a couple weeks later. We called emergency maintenance and what could have been an easy fix turned into the contents of the water heater spilling out into our apartment because they did not think to bring in the machine that would suction water straight from the water heater. Literally, one worker was trying to hold water from gushing out with one hand. So the whole cycle of drying/replacing the carpet started again, except there had been MUCH more water. But the water heater drama didn’t end there. When we started using the AC in the summer, another leak started up. Turned out they hadn’t reattached the hose to catch condensation water from the AC when they had replaced the water heater. We later had an issue with the icemaker and fridge, for which they replaced the fridge, but only after we called the front office after multiple maintenance requests had been ignored over several days. The apartments themselves are wonderful, but be prepared for a mountain of problems dealing with management and ways to make you pay more than you anticipate."

"I would like to share my experience working with Jasmine. Jasmine was so professional, very nice and knowledgeable of the complex. Jasmine provided and answer all necessary questions my son and I had regarding applying for the apartment during the tour. Thank you Jasmine for making my son feel welcomed. It is rare you find customer service as good as what you provided these days. We Thank You Jasmine for everything. Ms. Myles and Mr. Glover ."

"I just moved out of this apartment complex after living here for 3 years and I have absolutely nothing bad to say about it whatsoever. The staff is so kind and the maintenance workers respond diligently to every request. It is a very quiet neighborhood and the neighbors are respectful & pleasant. The move in / move out process was simple and they communicate quickly and effectively. 10/10 recommend!"