Red Roof Inn Washington, DC - Laurel

"The rooms are nasty. The pillows are pilling, the ceiling looks like it’s about to cave in, the lamp has odd stains and dents on the shade, both of the towels they had initially provided had curly hair in them so we asked for extra towels and one of the extra ALSO had curly hair in it. We ended up having ONE clean towel. The bathroom in general was atrocious(see pictures.)The floor has a weird red stain. And the worst part is there’s an inconsistent stench that comes from the bathroom in waves. Like it will be there and go away then 10 mins later come back for a minute and go away again. You can really only smell it when you’re in the bathroom or in the bed next to the bathroom. To be fair, it is a cheap price so you get what you pay for but I made this review because I feel like a lot of them are misleading. Maybe we got a bad room but this is nasty. Thankfully we are only staying here for one night."

"Really a great room for the price! Fantastic customer service as well! I only had minor complaints about things, but as for the location, it's mainly the fact that the only entrance can easily be missed. It looked as though you could get in from the nearby gas station/shopping center, and unfortunately you have to make a u-turn to get back to the entrance. Note that this entrance issue was primarily due to a very strong snow storm that came through (MLK Jr day 2024), and the roads were extremely dangerous without snow tires, salt or a plow."

"My boyfriend and I stayed here for a trip to the Silver Spring area because of a concert and had a great experience while here. We had a very nice, that was a very good size and it was clean and comfortable. I love that red roof, at least all of the ones I’ve been too including this one, is always in close proximity to food restaurants as well as other stores which I love because it give you options of places to go without having to go too far."

"While I understand that Red Roof Inn is a basic and budget-friendly hotel, there are a few areas where improvements are needed. Firstly, the hotel only provided us with one key for the room, which was quite inconvenient. Additionally, the staff's attitude became noticeably unpleasant whenever we had any inquiries. We were aware of the check-out time provided by the front desk, which was 11:15 am. However, to our surprise, we had a maid knocking on our door insisting that we needed to vacate the room by 11 am. This was somewhat confusing, as in my extensive travels, I have never encountered such a strict check-out policy in any other hotel, regardless of their price range. Typically, hotels allow until around 11:30 am for check-out. Although we had started loading our belongings into the car, we did not approach the front desk to clarify the matter. During this time, the hotel staff continuously called my boyfriend's phone and the room phone until we addressed the issue. In summary, while the Red Roof Inn offers affordable rates, it is lacking in efficiency and customer service when compared to other hotels, both budget-friendly and luxurious. I hope that the hotel management takes note of these issues and works towards improving their services for the satisfaction of their guests."

"What a surprise to get a good stay here. I hope Red Roof takes note and has all rooms this great so everyone has a great experience. Checked in late at 130am on a Friday and Front Desk staff quickly efficieny check me in and even was able to accommodate a ground level request. Room 121 was perfect! No flies or critters anywhere. Clean floors, bathroom, tub and toilet. Linen and bedding were clean and stain-free. Smoke-free too which is a rarity for budget hotels these days. Price made it a great value. Good location too Only confusion was operating the heating and ac unit. The unit didnt stay on when plugged into the wall, and had a old school wall switch too, so no idea if it was controlled from the wall or the small in room unit. Room was room temp so I was fine anyway"