CVS

"I was strolling through the store and a staff member asked me if they could me find something. I told them I was looking for readers. The pleasantly said "oh yes, follow me". Once there I was able to find the pair I wanted. Such a quick and happy visit!"

"They are absolutely terrible. Every time I've gone there, there's a line of cars. You'll sit in line for 40 minutes or longer. I just had major oral surgery done that requires a mouthwash that numbs for pain. I've been in need of it for 3 days. I dropped it off Tuesday. They told me to come back in the morning. Wednesday came and they still didn't have it. No call. Nobody checked in with me. I called them back on Friday after still not hearing back from them and they told me that I had to promise to pay for it and come pick it up because they have to make it on the spot and that it has a shelf life. I told them of course I was going to pay for it. That's why I've called and dropped the prescription off. They told me it would be ready by 4: 00pm, today. I went and sat in line for an hour. At 4:40 when I got up to the window I was told that it had still not been made because it cost them money to make it and it has a shelf life. I was told to circle back around and wait in line and the pharmacist would NOW make it. I told them to forget it and left. Absolutely unbelievable. No respect for other people's time or needs. When I tried to pick it up on Monday, I was told that CVS is no longer allowed to mix their own serums and that I needed to go back to my dentist and ask for a prescription for liquid lidocaine. Then I could combine it with over-the-counter medicines to create my own magic mouthwash. Why couldn't they tell me this a week ago?"

"the worst CVS, charanjeet I believe was her name, tried to say I’ve never filled a script that I’ve picked up every month at the Glenmont CVS for 4 years. The prescription retails for $31 & my insurance covers it anyway, even when I did pay before it was only $19.99. Yet I arrive to the pharmacy and am told I have to pay $92 because my insurance doesn’t cover it. She proceeds to say she can see if I’ve filled a script before and that it is my first time, well it’s not, I’ve picked up this prescription by now 48 times. I don’t like to raise my voice but I had to because you can’t tell your head pharmacist I’ve never had this filled when I know I have, to which the head pharmacist responded back to me “ma’am can you let us communicate”, when she’s communicating the wrong info no I’m sorry I can’t. Eventually she said it’ll be ready, I go to pick it up and it’s covered, but I see in fact the retail value is $30.99. They obviously filled the wrong medication yet didn’t apologize, and attempted to say my insurance did not cover it nor had I put my insurance in the system. 0 stars if I could give, the woman ahead of me in line was in because they sold her the entirely wrong medication as well. Avoid if you can."

"The Olney CVS minute clinic is an abomination! Went in to get my ears cleaned out and the woman starts spraying but she shoves the hard plastic edge up my ear making it even worse. Terrible bedside manner. Recommended I continue taking debrox instead and it ended up giving me infections in both ears. Have been waking up the past couple days in the middle of the night because of how painful it is. What terrible advice to give as a medical health professional, shame on you! Go to urgent care instead, it might be more expensive but the Minute Clinic practitioner at the Olney CVS is not worth your time. She made my symptoms way worse and I’m hoping I get a refund."

"Once again, the pain medication that I was prescribed since Thursday (5 days ago) is out of stock. Been there 4 times, and every time a different excuse from techs. Today I asked to speak to pharmacist. “Pharmacist said nobody dies from pain”. Pharmacist said, “don’t waste my time asking me questions. If there’s no medication, there’s no medication.” Even my local doctor has told me never to go to CVS in Olney."