Silver Cycles

"If you're looking for a bike shop that feels like a warm hug for your two-wheeled friend, look no further than Silver Cycles! This isn't just your average repair shop; it's a haven for cyclists of all stripes, where smiles are as abundant as spokes. Now, I'm no stranger to bike shops. In fact, Ivan and Ms. Linda at Silver Cycles have personally tinkered with over 12 of my trusty steeds! (Yes, I have a bit of a bicycle addiction, but hey, they're practically family at this point!) And let me tell you, these folks are the dream team of bike repair. Here's why Silver Cycles gets my five-star (and two thumbs up) approval: Speed demons: They're faster than a greased chain on a downhill race, usually fixing my bikes in under an hour. Need a quick tune-up before a weekend ride? They've got your back (and your wheels!) Friendliness on overdrive: The atmosphere is warmer than a fresh pot of coffee, and the team is genuinely passionate about bikes. They explain everything in terms even a cycling newbie can understand, and their laughter is contagious (seriously, I once saw Ms. Linda wheezing with laughter over a particularly stubborn flat tire). Knowledge that puts Einsteins to shame: These folks know their bikes inside and out. They can diagnose a problem faster than you can say "derailleur," and their repairs are flawless and long-lasting. Ivan is a mechanical maestro, and Ms. Linda has a sixth sense for all things bicycle-related. In short, Silver Cycles is more than just a repair shop; it's an experience. You'll leave not only with a perfectly tuned bike, but also with a smile on your face and a newfound appreciation for the magic of two wheels. Just be warned, you might end up leaving with a new bike story (or two) and a serious case of the giggles. Thanks, Silver Cycles, for keeping me and my bikes rolling happy! P.S. If you see a guy with a slightly bewildered expression but a suspiciously large collection of bikes, that's probably me. Feel free to say hi and share your own Silver Cycles love story!"

"this shop has been fundamental in making my cycling life a bliss. excellent customer service, and also providing stellar advice. will always recommend people to come here"

"Untrustworthy Experience with Bike Shop. Requested new tire replacements, ended up with an unauthorized swap of both USED wheels and tires. Was told keeping my original wheels was "not part of the deal, but I could pay $140 for them," a deal I never consented to in the first place. When inquiring about a guarantee or warranty, she replied: "I guarantee that you can walk out of the shop." Again, we're talking used components, folks... I acknowledge that my bike could use some additional updates, and I respect the need for small businesses to generate revenue. However, aggressively pushing personal opinions and using language like "you can't leave without these updates" is off-putting. While recommendations are appreciated, excessive pressure makes the shop seem overly focused on making money. In the end, I requested to have my original tires put back on, which they did. Good accessories selection, helpful service from Ben. My issue lies with the maintenance duo in the back."

"TLDR: I spent $1000 here on a bike that doesn't fit me based on a recommendation and repeated assurances from an employee. I came into the shop asking for help many times, hoping they could/would help me after such a large purchase. The last time I was in the shop, a different employee was really disrespectful to me, and at this point I really just don't want to come back here because of that interaction. If the manager/owner reaches out to me to try to help me out with finding a reasonable solution, I will revise this review. If I don't hear from them, I'm just going to sell the bike at a loss and buy a new one somewhere else, and I obviously won't be coming back to this shop. I wanted to buy a mountain bike and Ivan helped me pick one out. He was helpful and knowledgeable, and after his assurances that he was confident a size L would fit me, we ordered a bike that they didn't have in stock and I wasn't able to test ride. Obviously it was risky to purchase without test riding, but I don't know much about bikes and I was hoping I could rely on my local bike store to help me out (also Ivan assured me of his confidence it would fit me multiple times). He said it was based on the fact that women tend to have longer legs than men. Unfortunately after receiving the bike, I had fit issues that none of the employees I interacted with were able to diagnose. I called and asked if I could get a bike fitting- I was told they don't really do fittings for mountain bikes, but I went in and they basically just said it was fine. After that I came into the shop probably around 10 different times asking for help (it was just about every weekend for a few months), because it just didn't feel right. I was reassured by multiple employees who basically glanced at me on it that it fit me. When I tried to describe the discomfort I was feeling in my wrists, everyone seemed to think I was looking for a more upright posture, when in reality I was just looking for a longer reach. They also minimized the instability I felt with the height. So finally after making a few other adjustments, Ivan changes out the stem for a shorter one, again on the assumption that I was looking for an upright posture, and that I have a short torso and long legs (I believe the opposite to be true now). After trying to get used to the new fit for a few weeks, I came back in and get the stem changed out again, this time cutting the difference between the original stem and the new shorter one because I felt "scrunched". I then a few weeks later came in again and I asked if I could get the original stem put back on. I realize this was annoying for Tracy, but wow I really was shocked at her reaction. Tracy asked me condescendingly if I was a racer, because of how fine-tuned of changes I was asking for. I found this really insulting, as I've been very open about the fact that I don't know much about bikes. She reluctantly changed it out, and proceeded to loudly complain the whole time she changed it out. I asked her what are my options if we can't get this bike to fit, and she said that it was my choice to buy it. She said if I wanted them to take it back they'd have to charge me as if I had been renting the bike for $50 a day the whole time I've had it (which at that point was more than what I paid for it). The critical tone and hypocrisy kind of amazed me, how she went back and forth from "wow you've hardly rode it, how can you even say it doesn't fit?" to "wow you've really rode this, and you expect us to take it back?". All I wanted was fit help from the place I trusted with a $1000 purchase, and up until then, I had been extremely patient with the process. After chatting and cycling recently with a relative who is an experienced cyclist, I'm confident that the L size I bought was too large, and what I really need is a size M with an elongated stem (he says we both have a "gorilla" body type apparently, and a long torso and short legs. I'm 5'9 fwiw). I'm sad to say that I'm looking for a new bike at this point."

"Overall just OK experience. Good selection of accessories. Found everything I needed but they didn’t ring me up for one of the items brought to the counter - didn’t find out until I was back home and saw it was not in the bag. Staff, ambience and customer accommodation very so-so, it felt like I had to ask about everything and customer retention didn’t seem to matter (I was a first time customer). Unusual compared to most bike shops in the area and frankly nationwide."