Lowe's Home Improvement

"Awesome store. I do a lot of instacart, and I had no idea you could order instacart from Lowe's until today. Had an elderly gentleman who lived in the top floor of his complex order a microwave, and it was actually a really good price. Feels nice to be able to provide a service that actually helps people...getting that appliance up three flights of stairs would have been a nightmare for the guy for sure. The store itself is clean and extremely well-organized. Employees are super friendly and helpful. Five stars, no question. Many of the stores in the area are fully of knuckleheads, and it shows. Totally different atmosphere here, and I will be returning to do my own shopping when I need hardware or appliances."

"Went there to buy Christmas gift. Thank goodness I said, I wish I could find someone that works here. Because an employee that was off work helped me. I couldn't find anyone actually on shift. Then another customer helped me. Finally, as finishing up, an employee comes by and asked if he could help. He was very nice and helpful. Reason for four stars is employee that was off shift and the employee that Finally helped us."

"It's a great store but it was very busy for a weekday, middle of the day even, and the staff was not on top of their game. Felt very crowded into & at the self-checkout area and we even needed an associate's assistance bc the scanner wouldn't read the barcode and even with the system stopping us from furthering our order in any manner- 1 of the 3 associates standing within 5 feet of us was busy but i had physically approach and lead over to our scanner before we received help."

"Awful customer service !!!! They lost my order which resulted in me having to change the entire layout of my kitchen and then when the order did arrive I called them to cancel it seeing as how I wouldn’t need it anymore. They said that was fine then I get a call TWO MONTHS later telling me “we are not your personal storage facility”. Called in serval times right after and was on hold for OVER 30 minutes with no answer. Called AGAIN, waited on hold AGAIN for an order I already cancelled just to be on hold for ANOTHER 25 minutes. They didn’t give me my entire original order and when I called asking where the rest of my vent hood was they said I had to call the manufacturer because they didn’t have it. Come to find out they DO have it at their customer service desk, never bothered to tell me and are now threatening to send it back to the manufacturer because I never picked it up. SHOP ANYWHERE BUT HERE. My god these people are absolutely awful!!"

"This store is probably the best Lowe's I have been to in this area!!! It's organized WAYYYY better than others, the staff working there are more friendly and helpful, and their customer service is out-of-this world awesome! I have had some issues returning items in the past (even with a receipt) that I had purchased for a job and didn't end up using at another Lowe's. It's amazing the difference when the employees working are well trained, well versed and customer service-focused/driven!"