CVS

"It was amazing! As I was looking for vitamins in the vitamin aisle, a CVS staff working asked me if I needed help? I was blown away. I have never had a CVS worker ask me if I needed help. When I found the vitamin, there were two choices so I went to the pharmacy. A pharmacy staff worker didn't know the answer and took the initiative to ask the pharmacist. The pharmacist greeted me and explained the difference in a very kind way. On top of that, the vitamins were buy one, get one free! Also, there was staff diversity and that was nice. Management is doing an excellent job at that store."

"The pharmacy is horrible! My daughter has a diagnosis of Autism and several emotional disorders that require daily medication to function in school and in society. Every month I pick up my refil prescriptions and they bill to the wrong insurance. So a 10 minute trip to CVS turns into a 30 minute stay. Once or twice is understandable but every month for the last 2 years is ridiculous! I only stay here out of close proximity to my home. If you are new do not select this as your pharmacy!"

"The staff needs training on processing prescriptions. For example, run it through insurance before the customer gets there in order to eliminate enormous loss of time. Double check that the correct prescription was filled. It seems the customer has to wait and move to another area when this mistake is made. Extremely inconvenient and annoying when it continues to happen."

"They are terrible! My daughter’s pediatric sent the prescription at the CVS location at 6100 High Bridge in Bowie. I did not get a call to inform me of the status of the order, therefore, I went to inquire and I was told my daughter’s prescription could not be filled until the next day. After I insisted, the order was sent to the CVS at 1910 Crain Hwy in Bowie, and I was advised that it would be ready in one hours. I went there two hours later to pick the prescriptions up and it was not ready; both CVS locations are a beauty! Hire competent people based on merit."

"I scheduled a 9am COVID-19 "drive thru" test today. I arrived 10 mins. early and drove to the pharmacy window to a sign that read, "Drive Thru Closed ". I then went inside the CVS to go to the pharmacy and there were several people in line in front of me. We learned that the pharmacists called out and a back-up pharmacist needed to open the dept. which explained why an employee was sitting in a chair on the outside of the pharmacy. After waiting 30+ mind, I leftt...extremely annoyed at the lack of professionalism, punctuality and respect for people's time. There was a total of 4 people in line off and on. None of the employees apologized to us, gave any updates or even cared about the inconvenience that was caused. This explains why the poor store rating!"