Vienna Rexall Drug Center

"If you want to never have your prescription ready when you arrive even when it was called in day(s) before, and then be asked to wait 30min+ for the one they have in stock, only to be told that no, they actually have nothing, this is the place for you! I love to support small businesses but at a certain point it is about standards for polite customer service, basic communication and ideally some kind of reasonable inventory management. On those metrics, this place consistently fails."

"I really wanted to support a local family-owned pharmacy, and Vienna Rexall fit that bill, as CVS and Walgreens turnaround times have become absurdly long with non existent customer service. That said, the experience has been frustrating to say the least. When someone picks up the phone, they can be incredibly helpful - but more than 50% of the time, the phone rings out and then the line goes dead, with no voicemail. CVS and Walgreens have an app to track your RX - Vienna Rexall obviously doesn’t, which wouldn’t be a big deal if they consistently were able to answer the phone. That said, the customer service is hit or miss. Sometimes you get the pharmacist themselves, in which case they are supremely helpful. But sometimes, you get a woman answering the phones who is clearly exasperated with an attitude. I called in today to check if my RX was ready, and she was having trouble hearing me. Rather than saying sorry I can’t hear you, she assumed I was on speaker phone and said coldly “in the future, when you call in don’t be on speaker phone” as if it was a command. I honestly prefer no customer service to rude service."

"Family owned and part of identity of Vienna, it’s a lovely place to have your prescriptions filled."

"I went to pick up a prescription 24 hours after it was called in and I was told it wasn’t ready and they didn’t know when it would be ready. I explained I was going out of town the next day and needed it. The attendant was completely uninterested and didn’t bother to do anything to help get this issue taken care of. Complete lack of any customer service."

"Pharmacist insisted on interrogating me on where I live, where I work, why I need a prescription and other personally invasive questions and threatened to refuse service because Dr. is from DC and not VA. Unacceptable and potentially illegal since medication was not a narcotic and is required for a qualifying condition under the American with Disabilities Act. I spoke with my Dr. and was advised the justification they provided (new laws) doesn't apply to my prescription and the concerns cited about DEA revoking their pharmacy license for filling script is blatantly false. When I fill my prescriptions, I prefer to go to a place that will treat me with dignity."