Walgreens

"You improved my experience yesterday! I found the last box of Arcoíris marshmallows cookies! I will give you 5 stars today for my yesterday’s experience."

"The lady at the window spent 25 minutes checking me in for a covid vaccine. I am not kidding, it actually took 25 minutes! Not to mention waiting in line for 15 minutes. I had an appointment, I don’t have any medical history, and I have one of the major insurances. I can’t believe I was standing in front of her for 25 minutes. I have never met such a slow person in my life!"

"Walgreen's at 1329 University Blvd E, Takoma Park, MD 20912 is a mess. For the past several years the pharmacy service has been terrible. The drive-thru takes so long it's really not worth the time. The staff ignores the drive-thru working with patient after patient as we look on from our car. Not fun. Now, in-person, they are very polite, it takes a while, even with no wait however. BUT, calling to check on prescriptions and the pharmacist actually checking their VM for call-in prescriptions is abysmal. It's so bad that my doctor's office has a note that if someone is going to this particular Walgreens they need to call and tell them to check their voicemail as they've had so many patients told the medications were not put in, when they indeed were. Further, when I attempted to call the store manager to complain of the pharmacy phone issues, "Nancy" the assistant manager told me she would help solve the issue. She then put me on hold and again I was disconnected. I called THREE MORE TIMES and was placed on hold and disconnected each time. When I finally went to the store, she claimed I only called once and she transferred me to the pharmacy so it wasn't her fault I got disconnected again. Then her and a staff member began laughing and talking in Spanish to one another. Walgreens needs to do better or they are going to lose a very critical group of consumers. We don't have hours to spend waiting around for other professionals to do their jobs properly."

"I have never experienced such a horrible pharmacy!! When you call, they leave you on hold forever, then pick up the phone and put it immediately back on hold--multiple times--and never actually answer. These are people's medications for their health--this is absolutely unacceptable. I have called corporate about this issue but I have not seen any resolution. My new pharmacy cannot even get someone on the phone so that I can transfer my prescriptions from this awful pharmacy!!! This place needs to be shut down because it essentially operates as if it is."

"Store is clean enough no complaint there. I went for a singular item and I guess the cashier register needed cash but no communication was there to let me know there was a wait or to even acknowledge me. After 2-3 minutes being the only person and line only communication made was the price. At that point just have a self checkout if the cashier is going to be just as robotic."