CVS

"The only reason I have to get prescriptions here is because I have an account with CVS at another location and I could transfer it temporarily here. But that’s the only good thing about the experience. The customer service is below par, rude, doesn’t do what they say they will do, like help you with your prescriptions on the app or send you a code. I repeated the contact number verbally and my delivery address and they still sent my prescription to my home address instead of where I was staying. They do not match their systems with the apps information. Then there’s the issue of their phones. They have you hold for 25-35 mins then the phone disconnects. Then you have to start all over. Their staff is short staffed and they are very rude. This is probably the worst store I’ve been in and I changed years ago from Rite Aid for the same issues. I miss my regular store who had much better customer service. Avoid this store at all costs."

"One of the worst pharmacies I've ever been to. The store itself is fine, but you'll have to wait in a mid to long sized line almost no matter what time to pick up a prescription - and don't use the drive thru because it's always backed up and slowww or flat out closed. I switched to Safeway pharmacy across the street and it's been SO easy and they're much nicer there, usually no line at all!"

"I work in healthcare and the staff at this pharmacy should really be ashamed. I will no longer refer patients to utilize this pharmacy. I understand they are likely experiencing staffing issues and heavy volume, but that is no excuse to talk to customers the way that they do. I overheard the conversations the staff were having with customers in line ahead of me and the tone was nothing short of rude. It is really sad and disappointing that people are treated this way when they aren't feeling well and trying to pick up a prescription."

"My experience seems to be consistent with everyone else’s lately. My doctor put in my prescription Thursday. I came Thursday. Was told it would be ready that evening so I came back. Then I was told Saturday morning. Wasn’t ready so they told me Saturday night and it wasn’t ready. I am here now Monday and the lady is playing games with me telling me they don’t have enough and I’m asking why I received a text saying you do. And then she comes back saying actually they have it and are waiting on the pharmacist to get off the phone to fill it. After having me wait 25 minutes and get back in line and she’s eating peanuts. This is annoying and the worst customer service. Get it together."

"I’ll admit, I went to CVS right after the doctor sent over my prescription. However, I was told by the PharmaTech that they would expedite it and it would take about 15-20 minutes for them to fill it. I thought that sounded great, so I stayed and waited. However, it took about an hour and a half and I’m still waiting. It seems the pharmacist is busy doing vaccines, which is inconvenient for the sick people waiting for their prescriptions."