Walgreens 1230 Bay Dale Drive, Arnold, MD 21012

"I have serious issues with this Walgreens. Staff is always too busy talking and laughing with coworkers to help someone at the counter. They are always ignorant and never helpful when it comes to prescriptions. I always feel disrespected when I’m in there. Seriously hate this place"

"Horrible costumer service, we had an appointment for vaccines the called to cancel and told us to go on certain day and walk in anytime before 8pm. We waited for 5 minutes for someone to come to the counter a technician called Marwa came to us making upset faces and said to us that we were too late, 20 minutes before closing was not enough time for a vaccine, it would of been nice to know that when the called."

"Poor customers service and absolutely filthy store. Had appointment for multiple vaccines. Waited over 20 min to even get checked in because they couldn't figure out the computer system. That whole time I stood there, the employees talked to each other and even questioned why I was getting those particular vaccinesbut never once actually talked to *me* about my own medical conditions while I was standing right there wondering what the heck was going on. Then they said there was an issue with insurance and they couldn't get ahold of anyone to fix it. In the meantime another couple tried to check in for vaccines and were told they weren't in the system and they could wait but it would be a "very long wait" because only one pharmacist was there, doing both prescriptions and shots. The people who had checked in well before me were still waiting when I finally gave up and left. And while I stood there questioning my life choices, I had a crazy amount of time to stare at the disgustingly filthy floor and counter. That made realize that I probably didn't want a shot here anyway because there is no way anything in there is sanitary. Maybe I dodged a bullet? Avoid this pharmacy at all costs! Wish I had seen the many, many other 1-star reviews before I wasted an hour of my life here."

"They are always overwhelmed and only had one person attending both the drive thru and the front desk line. Pharmacist was not assisting the front desk."

"I can’t thank the pharmacist, Miss Tolu enough!! My prescription ran out, I had to work later than expected, and she waited for me to come pick up my medication despite the pharmacy closing at 8:00 pm. I couldn’t be more pleased; she could have said come back tomorrow when we are open and she didn’t. Great customer service and compassion. Thank you again!!! ❤️"