Petco Grooming

"A bunch of jokers. Booked an appointment for Dec 8 at 8am FOR ANY GROOMER. Got there at 8am with 3 other owners waiting. An employee arrived late at 8:05am, then proceeds to check us in and informs some of us that we will have to reschedule because our groomers are sick. I am highly frustrated due to the fact that I had to take time out of my hectic schedule to be told once I arrived that my groomer is sick. I feel that this is extremely unprofessional and inconsiderate not to be made aware that my groomer was out but furthermore I SCHEDULED FOR ANY GROOMER AND MY GROOMER IS SICK???? What a joke!!!!! Never booking here again!!!!"

"If I could, I'd give a minus 5 stars. I brought my Yorkshire terrier to the salon for grooming. The grooming included a bath and haircut. When I arrived to pick him up, he looked like a chihuahua, and I expressed this to the groomer. I'm furious. When dropping him off, I specifically told the young woman to only take enough off to give him a shapelier cut. Only take a little since I was bringing him back on December 19th. I even went as far as providing a picture of what I expected. My dog looks NOTHING like a Yorkshire terrier!!!!! I'm not sure why she cut his hair so low! Grooming does not equate to simply cutting the dog's hair as low as possible. I'm really floored. My dog is a part of this family and to have it treated so poorly is deeply hurtful and concerning. In addition, it's getting colder and for a small animal, this is more than a short haircut. I now must mitigate issues that otherwise would not have been prevalent. This makes me sad and tearful every time I look at him as this cannot be fixed. Please retrain your groomers and/or ensure you hire proven ones. I'd hate to have anyone else have this type of experience."

"I have taken my dogs to Petco for years for grooming. We have been to many locations around the U.S. due to being military. I loved the experience that my very first dog had when I took her. That was in Utah, we’ve had good and okay services since then at off the other locations we have gone to until yesterday. I dropped off my puppy yesterday afternoon for his appointment and the groomer asked me specifically what I wanted do. I told her and had specifically said nothing off the tail of the back of the legs because he has been fans and I didn’t want his hair there. My husband picked up the puppy for me and when I got home I was in complete disbelief. all his fans had been off of his tails, back of his legs. I only wanted the hair around his ears and feet trimmed. He basically looks like he received a puppy cut, which was not at all what I had asked for. His previous appointment was his first and they did everything I had asked, except for trimming the hair around the ears. Since his coloring, wavy fur and fans are what attracted me to him, I wanted to keep that look. His fur now doesn’t have the Golden Retriever fans and I’m very upset by this. Not to mention, even though he’s 20lbs, I’m getting charged as if he is the same size as our 70lb dog and the puppy won’t ever get to that size. He’s not supposed to get more than 30lbs once fully grown. I will definitely be taking my neighbors recommendation of the in home groomer they use that comes to them from now to avoid this from happening again."