Hong Kong Gourmet

"I’m taking into account my first order as well in this which was easy, quick and amazingly good. We just moved here and were trying to find our favourite Chinese takeout place. I just ordered again, I ordered 2 dishes on their website so I could go pick up. I realized I couldn’t change the white rice to fried rice. I called them to ask how to change it or if there was even a way and was met with a worker who cut me off and had to get a manager to help without me even being able to fully ask my question. The manager called and I explained I wanted to order online 2 dishes that come with white rice, but I wanted to switch them to fried rice. He agreed and said it’s fine. I asked if I put it in the notes I want fried rice it would be okay and he said yes and hung up on me. I ordered, and they were having a Spend $20 get a Free Calendar. I picked up my order and there was 2 boxes of white rice and no calendar. My husbands orange chicken also tasted bland. So when we got home we made our own fried rice with the white rice. We’re probably going to try some other places instead. It might’ve just been the night, but if you do go; their food is very good. I’m just not happy with the experience of tonight."

"It is with great disappointment that I share my recent experiences with Hong Kong Gourmet Chinese Restaurant, an establishment that once held a special place in my heart as the go-to spot for fantastic carryout. Unfortunately, the recent changes in ownership have taken this once beloved restaurant down a path of decline that I never thought possible. My family and I used to frequent this place almost every other weekend, savoring the flavors of what was once the best carryout in town. However, since the new owners took over, the magic has vanished. The first sign of trouble was the shockingly poor quality of the food upon our return after the pandemic hiatus. I was willing to dismiss it as an off day, but subsequent visits only reinforced my disappointment. To add insult to injury, on my second visit, the lady handling my order was visibly and audibly sick, lacking even the basic protection of a mask. It was an uncomfortable experience, to say the least. When we got the food home, it was inedible, prompting us to discard it and opt for McDonald's instead—a choice I never thought I'd make in place of Hong Kong Gourmet. The attempt to upsell a Pu Pu Platter as their signature dish was a clear indication that the new management was not interested in maintaining the standards set by the previous owners. The overall decline in food quality, coupled with the unpleasant service, has driven away not only me but also others in the area, as neighboring shops no longer order food from here even though it’s in the same plaza. The lack of acknowledgment of the change in management is perplexing and frustrating. The once-familiar voices that greeted me on the phone have been replaced, and my orders, previously flawlessly executed for four years, were incorrect both times I ordered with the new staff. They recently spam texted me. I guess they’re attempting to lure customers with holiday specials but that only adds to the disappointment. While I appreciate their efforts, I can confidently say I won't waste my time or money at Hong Kong Gourmet Chinese Restaurant again. I can't help but wonder what will become of this place when it finally closes, I’m hoping for some good Jamaican food."

"They were very friendly when I was there, but the food....ABSOLUTELY NOT! I don't know if it's because we ordered from the lunch menu or what, but: Eggrolls: 1. The "steak and cheese eggroll" meat is extremely questionable. I'm glad I inspect my food before biting in... I broke apart the roll, only to find ground up light colored meat, that looked nothing like steak... see pic.. 2. The same meat that was in the "steak and cheese eggroll" was also in the regular type of egg roll that came free with the lunch menu, along with 1 shrimp.. Sweet & sour shrimp with "Fried Rice" 1. Tiny shrimp, decent portion size for the lunch special, but the batter was soggy and undercooked. Sauce was very watery and the meal lacked flavor. 2. Fried rice was very lackluster and underwhelming...see pic. The rice was fried, but there was no love in it. No onions, no veggies, no flavor, no nothing but brown colored rice.. General Tso chicken with fried rice 1. Was hard, dry, flavorless, and the sauce was at the bottom of the tray. Came with the same tasteless fried rice, and the food was so disappointing. Crab Rangoon: This came free due to our online order exceeding $20. 1. The flavor is there, but they were overcooked/too hard, and greasy. Overall: Customer service, is the reason they get 2 stars. Half of the food we ordered is now thrown away."

"Often times ordering Chinese is disappointing when looking for a new go to restaurant. We tried staying local, but finally went a little farther out. We were met with greatness. The hot and sour soup is a roll of the dice with many restaurants. Most places serve poor or low quality tasting soup. This places soup was amazing. The spring rolls and egg rolls fried crispy to perfection. The wontons and rangoons also amazing flavor and textures. The main dishes we ordered were chicken with spicy garlic sauce, Mongolian beef, and combination lo mein, were all outstanding. Portion sizes were great with the largest definitely being able to serve as 2 meals for those with appetizers or smaller appetites. Will be a bit for the 2nd test, and we will post again when we order, to see how consistent they are. Because consistency is key."

"This is my first time order Asian food on delivery . So anyway my period hit me so bad, and about craving Asian food so bad. I had no clue with this restaurant before. I ordered because nearby where I’m living. But lemme I tell you something, they had good delivery service, food comin even more early than expected! They’re literally organizing the food. I ordered Mongolian beef with rice & chicken sweet sour with fried rice. I’m so delightful with the food. Looking forward maybe another they try more some menu but I’m gonna try for eat in the restaurant ."