Tropical Smoothie Cafe

"My Pomegranate Plunge is always made perfectly! The workers are respectful and friendly from what I’ve experienced, and when I order online it’s usually done faster than the time quoted. My go to food is the 3 cheese chicken quesadilla, but that chicken bacon ranch is pretty good as well. I’m thankful for my Bowie Tropical Smoothie. I’ve been happy with my recent visits and I hope these reviews start looking up for them!"

"It's always a hit or miss when ordering online from here. Me and a coworker ordered separately today. They gave her a flatbread instead of the wrap that she ordered. Those are completely 2 different things and then for my order they did not even bother sending my quesadilla or my chips, only my smoothie. Of course, they never answer the phone and I'm still waiting for someone to respond about my refund request I submitted on their app. These ppl need retraining or pay attention!"

"That’s the “Santa Fe quesadilla” I received. A mess! Every time I come here the service is poor, kids working have attitudes, and management is never available. Will not continue to patronize."

"This food is a disgrace, I didn't want to give any stars, but in order to write my review I had to. I visited this place on March 27th with my co-worker trying to get dinner, it was my second choice since the Chipotle had a sign on there door. Anyways, I ordered a Baja chicken, but in a bowl it comes in a wrap, but I always get it in a bowl. The lady who I gave my order to I explained this & I said no blk beans. She went in the back to ask whoever was back there a question then came back & she printed my receipt, it said wrap & no side, I didn't think nothing of it and let it go. The girl I guess she was the 1 making the food, brought what looked like a wrap up front & tossed it slowly on the counter & said Baja chicken wrap. No one moved to get the order, so I asked the girl, I hope that's not my food because I asked for it to be in a bowl. She said the cashier lady didn't tell her that, I said I literally saw her go back there to ask a question. Then the same girl said she didn't tell me & if you want it in a bowl, it's $1.06 more. Me & my co-worker looked at each other, I asked why, she gave me some lame excuse & I paid it. She comes back out with my bowl, but it has beans in it, at this point me & this girl are going back & forth about the food. I asked for my money back & she said she can't and tells me she can't make another bowl cause it comes out her check blah blah blah. That's the dumbest thing I ever heard. I ask to speak to the manager, long & behold she's the manager. She said she'll call the owner to ask about refund & comes back & said the owner said no refund. Doubt she even called. I go to many different Tropical Smoothie Cafés and this is the only one I had an issue with. You need better employees & policies."