AAA Springfield - Insurance/Membership Only

"Quick trip and very inexpensive! Went in for an IDP and walked out in less than hour. Everyone was friendly, attentive and helpful."

"If you’re in Springfield, VA AAA is literally useless….find a competitor. I used to respect the company; I’m now sickened by them. Not only did AAA provide horrible (nonexistent) service, but they repeatedly lied to me on the phone. My car wouldn’t start after shopping at Giant (battery—probably) and I requested service at 4:10pm. Original estimated time was 7:10pm ( generic 3 hours out). They then got my hopes up by sending a text stating the driver would be there by 6:48pm. Never showed. I called and was told they’d be there by 7:23 then 7:52. Nope. Now I’m calling every 20-30 min…they tell me someone is showing soon until one dispatcher finally admits they have no driver on my case (and never had) so she’ll “expedite my service request” to try to find someone, but I should call back in 20 min if I don’t hear anything. I call again (for the 11th time—I’m actually abbreviating believe it or not) and this time demanded honesty—I had been in the parking lot for over 5 hours at this point(for a dead battery!)—the only truthful lady of the bunch put me on hold for 10 min but then told me there was no shot at getting service before midnight and I should just cancel my request and try again in the morning. Thank you! So after spending over 6 hours in my car listening to AAA blatantly and repeatedly lie to me( there was never anyone on my case!)I got an Uber and a hotel which I’m writing from now ( at least I’m no longer cold and wet). I’ll try again tomorrow morning because I have no other options as I’m not from here and the couple jumps I asked nice people for failed. Anyway, as you can tell, I have lost any and all respect for AAA. Simply an awful and offensive experience. Fingers crossed I get someone civil tomorrow morning then I will cancel AAA and take my own advice to find a competitor."

"Tried calling multiple times, even tried going by before 4:00 one day and the door was locked and no one answered. Finally, after trying to contact them over and over again, I just went through a different location."

"I have always admired AAA for their heroic ability to send rescue to stranded drivers with a flat tire, dead battery, or lost key. However, after calling this particular location to renew my membership, I was not reassured that they would continue to provide the same heroic service I had become accustomed to in California. I called several times and received a voicemail. Finally, when I got someone on the line, she wasn’t reassuring after my series of questions. I asked her if AAA would tow or come to my aid if I needed roadside assistance. She couldn’t guarantee it. I was surprised. And even more surprised when she told me that it would depend upon the availability of drivers. I decided not to renew. Seems like a service that is suppose to provide road side assistance should do such, but this location can’t guarantee it or the AAA standard."

"Delvin was recommended to us by a friend and we are very happy with his service. We had to get new insurance coverage in a short period of time in order to refinance our mortgage. Delvin was able to save us money and get us coverage in less than a day. He also walked us through the process step by step and worked with our mortgage company to make sure we could close on time. My wife and I highly recommend him!"