Giant Pharmacy 12445 Hedges Run Drive, Lake Ridge, VA 22192

"Went in on a Friday to refill BP med script. Pharmacist said they needed to special order and it would be in Tuesday. Leaving with only 2 doses for the weekend. Call back Tuesday and she tells me it’s now Wednesday instead. After complaining that I was out of medication, she says she has 60 on shelf! So why didn’t she give me the 60 the first time on Friday when I let them know I’m almost out? She tried to play it off as a manufacturer delay but in reality I could have had at least most of my meds Friday, saving me from going without for a couple days (not good to go without BP meds abruptly). So overall poor customer service and poor attention to patient care. So at the end of the day I ended up getting part of my script (which is no issue) but I could have had it Friday and not have to have gone without in the first place potentially risking my health or I could have called around and had it transferred to someone else who did have it in stock before ran out. Also when you call them you have to wait and let the phone ring for 15 minutes before they pick up the phone."

"The store overall is great. Pharmacy has gone down hill. Several times I have had prescriptions sent electronically by providers that took days to get filled and that was after I called to see if they were filled."

"I didnt want to give any star but to post my comment i had to give one start. Well Worst Giant pharmacy service, (lakeridge, 22192). Never answer calls right away, and on top of, never receive the prescriptions on time, its always delay 2-3 days and one prescription that I received like after 12 days."

"I love this giant, it’s convenient and hardly ever busy. One issue though, employees smoking near the entrance and near the carts. Tall Caucasian lady, typically I see handling pickup orders, was right in front of the entrance. Some people have an irritation to cigarette smoke or health issues."

"Thank you Dione and John at the fresh fish counter. You guys and all the superhero’s that work there. I explained to them I have sea food allergies and cross contamination would send me into a reaction. John told me, he has the same thing. They were very attentive and super professional. The white fish (cod) i always purchase, has super flavor and is just perfect. THANK YOU for what you do. Respectfully, Robin Churn"