College Park Medical Center

"Didn't update their hours for thanksgiving on Google. Very frustrating to have arrived right after they closed. As an urgent care you have responsibility to ensure your hours are accurate."

"The queuing system at this healthcare facility is disorganized. I observed one person who arrived later but got ahead in line. I had an 11am appointment, but was told that five people were ahead of me. The facility seems to overbook to maximize patient intake, which is inefficient for those in need of urgent care. Despite my brother's recommendation, I'm considering not returning due to poor communication. I've waited two days without any updates on when to expect my test results. I respect all healthcare professionals, the consultantation and evaluation was done by a nurse practioner and not a doctor. Please consider other options."

"When you walk in there's a large thermometer with a sign that says you must take your temperature. It was not working and was covered in fingerprints, which of course I too had tried to touch. If it's no longer being used, then remove it. Inside, there are several signs about mask wearing, however there are no mask available for one to put on. Front desk employees don't even wear masks. Again, if it is no longer protocol, then remove the signs. After waiting nearly two hours on a "slow day" (which I overheard an employee say), I wasn't even treated for my condition and was prescribed the same medication I had been taking which had not been working. The following day I still felt miserable and had to seek care elsewhere. The physician was condescending to me and extremely condescending to the student workers training with him. He reprimanded them in front of me as if they were naughty little children and I witnessed it while I was in the lobby during my long wait- I could hear him scolding them from the examination area. I could also hear him clearing his throat often, snorting up mucus, and I could hear patrons and employees using the bathroom. The walls are incredibly thin and doors are often left open. Additionally, and most annoyingly, there is a loud alarm that goes off every few seconds. For someone who comes in ill, and has to sit for hours, this is not the place."

"I was unsure at first but honestly this location is pretty good, if your in need of urgent care and unsure where to go this location is pretty great. ignore the negative reviews this place is alright with me. Oh and please be patient with staff and you’ll be just fine."

"Update 5 years later: I’ve been here several times over the last five years and all good experiences. The doctor, Dr Samuel Cook, has been kind and patient with me every visit. Unknown to him, I have challenges with my memory and it meant a lot the way he treated me with respect and took the time to explain things, answer my questions, and write things down. The people at the front desk are always pleasant as well. ————— Review from 2018: I went here because of the proximity to me and the reviews I saw here in google. I was very pleased with my visit here. The business was closing at 7 and I arrived around 6:30pm. It was very clean and I immediately noticed how nice it smelled. The young lady at the front desk was very pleasant and helpful. I didn't wait any longer than 5-10 minutes for anything or anyone, and I wasn't rushed. As a health care professional, I thought it was a nice facility. Everything in the patient room was literally spotless and all the supplies had labels and were neatly organized. The only thing that drove me crazy was the forms. Some were unnecesssry/unrelated to my visit and they had been photocopied a thousand times (pet peeve). Overall, great place."