Walgreens Pharmacy 3400 Mountain Road, Pasadena, MD 21122

"Do not use this pharmacy ever- go anywhere else but here! My fiancé went yesterday to fill a prescription and they said they would have it ready today, he goes there today and they say his insurance isn’t right when it’s the same insurance he had yesterday. It’s brand new insurance and they checked it yesterday and said it was fine- I spend 1000’s in Walgreens and never had a problem at the one in Glen burnie go there instead..or anywhere but here because it’s apparent the pharmacy here has communication issues."

"Not sure why the pharmacy even has phones, because they don’t answer them. Some of the slowest and rudest people I’ve ever dealt with. It’s like pulling TEETH to get an answer out of them! I’m not sure how some of this staff even got employed. I guess they take just anybody. Zero communication and customer service skills."

"I made an appointment for the mmr and chicken pox vaccinations on October 24 for the 27th, and then on the 27th rescheduled for today, November 1, due to sickness. However, today, when I went to receive my vaccinations, found out that the pharmacy did not have them. The fact that I scheduled this appointment in the future more than a week ago, but you didn't have the vaccines, is deplorable. You shouldn't allow scheduling if the vaccinations aren't available, but once scheduled, the vaccination absolutely should be brought to the pharmacy. This is a massive failure both on corporate as well as the pharmacy itself. The pharmacy may not be able to control the website, but it is completely their fault for not at least checking ahead of time and calling me. In addition, the pharmacist first told me I couldn't get both vaccines on the same day, and then changed his mind and said it was fine. He did not seem to know or understand the protocols which I was able to quickly find myself online. All around this was an awful experience, wasted an hour of my time, and I ended up with no vaccinations since having one today would have meant I had to wait an additional month to get the other. I will go out of my way in the future to avoid Walgreens at all costs, but especially this location."

"Pharmacy staff, although flooded with work and not enough staff or time, do try to get prescriptions filled. They seem to need more staff or have a group work overnight strictly just filling prescriptions to get caught up. Yes as everyone pointed out they do have their issues, they have never been rude or disrespectful to me."

"I am having the worst time with this pharmacy. I keep getting notifications that my medications are ready and, when I go to pick them up, they aren't ready or even ordered. This has happened every month. Yesterday, I stood in line for a half hour (behind 4 people), only to be told that my medications weren't ready after receiving multiple calls and texts that they were due the past 2 days. Then I was told that my one medication that I've been taking for almost a year now costs over $100 when I now have a $0 prescription copay and previously it was less than $2."