The Arena Club

"I am confused by the negative reviews for the Arena Club. Since I am under 24, I get my membership for under $50 a month, have access to multiple pools and a sauna that’s kept at 180/190 degrees, and basically have the whole place to myself on weeknights and Sunday afternoons. Pools are not dirty, the locker room is kept very clean, the bathrooms are very nice and even have air freshener canisters in them if you want to use them. People get so upset that they cannot cancel their memberships early, but you need to remember that this business model would never thrive off of constant cancellations. If a business cannot project their earnings for the year, they’ll never succeed, so the cancellation policy and fee is in place to ensure smooth operations. It makes sense to me. How about don’t cancel the membership and just keep going!"

"To preface, the business has great amenities and the staff is friendly. The gym equipment is great. I’ve never had an issue finding equipment to use. However, my boyfriend has been a member of the arena club for years and we signed to add me on the plan. We were not told I could not be taken off the plan. They did not explain anything to us and it wasn’t even written on the couples contract we signed. He went in to take me off because we moved into a place with a gym. I have chronic anxiety and having a gym closer to me was just better for me personally. He was told he could not move down to a solo plan, he could just remove me from the membership and have an empty slot but still have to pay for a couples plan.. he was aware it was a yearly contract and he had to follow through on his year, he just wanted to make it cheaper as he is the only one going to use it. He has been a member with the Arena Club for awhile, the staff knows him! It speaks volumes how this company will treat a long time member. What happened if it was worse case.. we broke up or I had passed away.. extreme scenarios but the worker told him there was absolutely no way he could change the contract but they were able to change the contract from a single to a couples a few months into his own single contract.. that’s shady to me. The contracts with the Arena Club are weird in my opinion. If you are not ONE HUNDRED PERCENT committed, I would not recommend using this business."

"In response to owner: I’m sure I did sign something saying that but how am I supposed to know what I’m signing on a credit card machine that only allows for a signature and does not have space to read any specifics of the contract being signed. Obviously makes it easy to hide stuff like this. I love how I was told one thing by Carmen who was definitely aware of our situation and she did not follow through. Again, I have no physical copy of my contract and never was explained anything like this. Decent gym at best. Machines are typically full. Classes vary from instructor to instructor so one day you have a great class and the next it’s awful. Bathrooms are disgusting. Parking sucks when it’s busy. Pools are constantly dirty. When we signed up, we told the membership lady that we would be moving in a few months, and she put a clause in our contract about this. I was never informed in the details, assuming they would be honest at best. Fast forward to when we move and looks like I have to keep the contact for another 5 months. Or I can transfer my membership for $40 to ‘someone on Facebook Marketplace’. Beware, you cannot get out of your contact and don’t trust them."

"The Arena Club in Churchville, the staff are amazing from sales all the way through. Carmen Duvall, went above and beyond for our group of over 20 people who wanted to spin together when our studio closed in January 2022. We came to the Arena Club and she met with us, discussed all our options and gave us such positive service. She is so kind and caring! I had to put my membership on hold in December 2022 and they did not charge me at all to freeze the account while my leg healed from an injury- no questions asked. Then there are all the instructors we deal with in spin and throughout the club. They are always so fun, great classes and so supportive. This place is a true family atmosphere! Love The Arena Club and couldn't imagine going anywhere else."

"Had my sons Trampoline Party at the Arena Club! It was awesome. The kids were able to use the full court for basketball as well as play in the Trampoline area. Big thanks to the two hosts that help to make a great party and were the Trampoline referees."