Kenwood Auto Body - Rockville

"Let this serve as a warning to anyone thinking about using Kenwood Auto Body for their repair. I started the repair process with the Rockville location. Got the estimate done and was scheduled to bring my vehicle back 2 weeks later to start the repair. About a week before the repair they called and said they were behind schedule and asked if the repair could be done at their sister shop in Gaithersburg. I would be able to drop off and picked up the car from the Rockville shop and they would handle towing between the shops. This sounded reasonable so I accepted. As advertised, I was able to drop the car off in Rockville. However, the Gaithersburg location said they were unable to tow the car back to Rockville after the repair was complete and I needed to get to Gaithersburg to pick it. If I only had to do this once I would have been annoyed but moved on with my life. Well now I'm dealing with a poor repair done at the Gaithersburg shop. I can not drop the vehicle off in Rockville and am stuck driving to Gaithersburg at least once more, maybe more. The rest of my negative experience revolves around the Gaithersburg location. I will be sure to leave my review of Kenwood Auto Body - Gaithersburg after that is completely resolved. The current warning is - DO NOT let them take your vehicle to one of their sister shops."

"Fixxed my Tesla. They are an approved shop. They did a great job and I can't tell the significatnt repair to rear end, charging port was done. Returned car cleaned inside and out. Not shop's fault buyt Tesla parts take a long time to arrive."

"Took my 2021 mazda 3 hatch here twice to repair left driver panel door. It was wavy and bumpy the first time. I took it back and it was still wavy, but thought I was maybe overreacting. Took my car to the detailer when I moved today and was embarrassed. He immediately asked if I had been in an accident and that they did a terrible job. They're cutting corners. Got video to see the swirl and wave. I'll send upon request. Via progressive insurance"

"The associates there are very friendly and helpful. They were quick to get me in and out and even helped me remove my child's car seat from the car. The office interior is very clean and welcoming. I had not used Kenwood before but it was an approved repair shop by my insurance company. I'm glad I did."

"Rob is the absolute best. Kalina ( I hope I spelled that right) she is amazing. They provide great customer services. They kept me updated on the progress and worked that needed to be completed. They have done work on my sons car twice and both times we were happy!"