Craftsman Auto Care - Sterling/Cascades

"Always have good experiences here. Will send you pictures of any issues they find and ask permission before doing work. Will let you know if they think something needs to be done but not too pushy. Very prompt with state inspections."

"This was a great experience starting from my first phone call to schedule the appointment to dropping off my car and finally picking it up. Each stage was met with friendly and helpful staff. I had heard good things about this new auto shop location, so when I had an unexpected issue with my vehicle, I decided to give them a chance. Best decision I could have made. Their rates are very comparable and their added attention to detail is a breath of fresh air…in today’s market. I also love their transparency & the provided reports for current/future recommendations. There was no hardball methods used or upselling and they very patiently listened to my concerns and provided informative answers. They seem genuinely concerned with meeting their community’s/customers’ needs and ensuring the safety of the vehicles serviced. Side note to the team there: Keep up the great work (please don’t change…this type of honest & helpful auto shop is so needed in this area) and I’m actually looking forward to my next vehicle check up. I could go on but I think you get the point…they are skilled, honest, helpful, & thorough…exactly what one wants in an auto shop."

"Mike was exceptional from start to finish, very friendly and did not try to sell anything that wasn’t needed. I went for an oil change, and was reminded that my inspection was due at the end of the month. The great mechanics at Craftsman were able to take care of the inspection, which was followed up with a full vehicle health report, including recommendations for items (with photos!) needing attention, without pressure to complete immediately. If you aren’t able to drop off your vehicle, the waiting room is well-equipped with water, coffee/tea/hot chocolate, snacks, and comfortable seating with television and free WiFi. Everyone was professional, easy to talk to, and the place is genuinely the type of place you want to take your vehicle. Highly recommend!"

"My BMW drove beautifully after a custom alignment and corner balancing from this place. Great customer service and the staff will give you a very thorough explanation on what procedure they are about to do on your car."

"John took care of my broken mirror. He was very nice and helpful. Pricing is perfect and their customer service is top notch. This will be my go to auto store from now on. Don't hesitate to go there. Thank me later!"