Virginia Tire & Auto of Ashburn Farms

"TLDR: Overpriced, lazy, corporate business. Diagnostic costs are well above average and DO NOT GO TOWARDS REPAIRS! Decent option for tires and the standard oil-change and inspection fare, but otherwise steer clear and find yourself a more discerning, earnest, and affordable shop to give your business to. • Local and loyal customer of 20 years here who has been going to this garage for repairs since back when it was still a Goodyear. Price point for rather run-of-the-mill services has been increasing year-on-year and I’m throwing in the towel with them after this last visit, mostly because the policy of not applying diagnostic fees towards eventual repairs is absolutely ridiculous in this day an age when computers do most of the diagnosing. I went in because my newly acquired used car’s check engine light was on and all I needed was a simple diagnostic + quick assessment of the car as it is creeping up on its 75k scheduled maintenance. Check engine deals are really simple to start to diagnose because the car’s computer does most of the work and the mechanics just need to plug in the code reader - code readers which anyone can get from AutoZone or Amazon for $20-60 - to get the gist of the issue. Not only did the shop charge me $160 for this but that $ DOES NOT GO TOWARDS REPAIRS! Moreover, while the code readers/computers certainly do most of the diagnostic work, it’s no excuse for mechanics to simply take the codes on worst case scenario off the jump. In my case the shop informed me that the code indicated a purge valve issue which is related to the overall fuel retention + delivery system, they offered to address this by replacing the valve for an additional $160 labor + $145 parts. Turns out this is a pretty common issue that arises from faulty/bad gas caps which one can replace for about $10-25 and sure enough my car’s gas cap has not been clicking when I close it. This shop was ready to charge me $500 for a simple $10 fix. As it is they got me for the $160 for diagnosis which is also about double the average for such service at other shops!"

"I recently visited this place to get a new set of tires and unfortunately had a disappointing experience due to poor management. The manager bill Taylor, in particular, handled the situation poorly, which significantly impacted my overall satisfaction. From the outset, it was evident that the manager lacked effective communication skills and seemed disinterested in addressing customer concerns. Instead of resolving issues, their approach only exacerbated the situation, leaving me frustrated and dissatisfied. The lack of professionalism was apparent throughout my interaction with the manager. It's disheartening when those in manger roles fail to set a positive tone for the rest of the staff and, ultimately, the customer experience. I hope this feedback serves as an opportunity for improvement. Clear communication and a customer-centric approach are crucial elements in any service-oriented business"

"I had the honor to meet Robert who was doing the inspections. I’ve been here 3 times but missing the closing time for inspections. I came as the last car was going in, he told me that this was his last car. I explained what’s happened to me before. I explained I was a high school teacher and I can’t make it out of school that easy when school bell is 4:18. He gave me a smile and said not a problem. Those few words elevated so much stress off of me! A great way to end my day. Robert is extremely personable individual and who should never lose him . Thanks HL"

"For car inspection, waiting in line from 10am. There is only one guy doing inspections and there were exactly 5 cars ahead of me. At 1pm, still second person waiting. Never ever come here for inspection because these guys have no incentive to do these inspections faster."