Craftsman Auto Care - Ashburn

"The fact that I am leaving a 5 star review for an auto repair place should say it all. Just wish I could leave higher. I recently moved here from the desert southwest and had issues with my truck lighting amd electrical. They tracked down the problem and solved it for a fair price in about a day. Having been to many other repair places over the years, I have often left feeling taken advantage of. I definitely didn't feel that in any shape or form from this place. They definitely earned some trust from us. They were extremely friendly and informative. Never any heavy pressure. Everyone from the folks in reception to the mechanics, that I talked to were great. Wife visited too. She loved the coffee, snacks, phone chargers, and mints. Also I have never heard her complement a places toilet paper.... Will be taking my truck back this week to do some more maintenance that needs to be done."

"Craftsman Autocare could teach a Master Class in customer service! Everyone I interacted with at the Ashburn location was super helpful and professional. Brent, Richard and Crystal are an Amazing team! I was late picking up my car-technically after they were closed. I hate being that customer, but they couldn’t have been more kind. Thanks again for all you did!"

"I used to go to the Craftsman in Fairfax because I love their customer service and this place is just as great. While I'm not the best at knowing whether they are price competitive, any price increases are well worth it to work with a shop that truly cares about their customers. I trust they are giving me good advice and not making things up to get a buck. They explain things well and are not pushy at all."

"They were polite, honest, and cooperative. They worked with my schedule and even offered to pick me up to get the car if needed. There were several things to be done so the agent stayed on the phone to answer all my questions to help me prioritize. No pressure AT ALL to do more right now than I felt comfortable with."

"Amazing Service!!! I asked Craftsman Auto Care -Ashburn to do the impossible and they exceeded expectations. My Tundra needed extensive work (Replace spark plugs, front struts replacement, rear shocks replacement, radiator replacement, and alignment) and of course the work needed to be done before Thanksgiving travel in a couple of days. What should have been a two day job was done in one day giving me time to pack at my leisure the next day and get ready for travel. The team took extra care to give great customer service. This is my third visit to Craftsman Auto Care-Ashburn and every visit has been pleasant with great customer service and fantastic work on my Tundra. A special thank you to Richard, Crystal, and Brandon for going beyond my expectation and setting a high standard of quality. I would definitely recommend Craftsman Auto Care-Ashburn for your auto needs."