Domino's Pizza

"This place has several significant issues with their management. My orders frequently come with missing items, once the delivery driver failed to deliver anything at all but marked the order as complete. Their phone line is unresponsive and vapid when it comes to addressing complaints, often putting me on hold indefinitely before just hanging up on me. I once found several hairs under the cheese in the pizza. Domino’s will be losing my business indefinitely due to the poor service and hygiene issues at this location. I will not respond to automated messages telling me to reach out via their ticket system, so please don’t concern yourself with responding, Domino’s."

"The food here is normally good, when we’re able to get it. We typically order on the website to use the coupons easier, and sometimes the wait time is accurate (generally 20-30 min). Most of the times, we will call after the pizza was supposed to be ready and are told it wasn’t even started and will be at least another 45 minutes but they recommend just canceling it. Then we’re left trying to figure out dinner last minute. Don’t order from here if you’re not willing to wait hours or find something else."

"I don't share others' experience. Brian (app shows who made it) made my pizza last time, and it was very fast, delicious, and well made. He was polite and had it ready for me in no time. I'm a vegetarian, and generally eat healthy, so I rarely order pizza, but in the past, for years, ordered frequently from here for my son. They were always punctual, and he never had issues. In fact, only once did they make a small mistake he didn't even complain or bother about, and they fixed it as soon as they opened the box to double check, and saw it didn't match the description 100%. Which, again, he didn't even really care about or specify. Of course, it's not a fine NY or Italian pizzeria. It's Domino's recipes as they should be. We get what we pay for. But for us, we felt that they always gave us plenty for our money in this store."

"Seriously, i am so disappointed. I used to order and eat from Domino's in McLean, but Mclean messed up my orders a couple time. I reached out to customer service via emails but i haven't got any responses. So I started ordering from Vienna location. I ordered one thin pizza and marinara sausage pasta. Pizza came half cut like square and the other half like pie cut. I'm so confused. What's worse is my pasta. They didn't cook properly. They didn't add cheese on top. The pasta was so dry and inedible. I trashed the whole thing. Such a waste of money."

"I will complete this meal with some Pepto to prevent consequences… I got stinky rotten mushrooms. Don’t trust your eyes your nose will tell you what is going on. Mushrooms decay fast, and can turn into dangerous poisonous food. I thought the ham was bad as rotten mushrooms and rotten meet tend to smell somewhat similar. It is the mushrooms… I was hungry, I denied the smell I sense on the first slide. As the marginal satisfaction decreases half the second slide I was not able to down rate the rotting smell. So, Brian has no sense of smell. My first and last order from this store. Bad service attitude. I offered him to retrieve the pizza so he can smell (maybe) but what he has put on it Never to buy in this Dominos again. That is why the rate is 3 stars… no wonder. Still he tells me that he is zeroing my bill. Google should show the tendency on ratings to see if the quality is declining or improving. That is decent but not apologies he rudely told that I am trying to scam him: fine if he doesn’t return the 41.75 of the pizza and the tip he got; I will see it in the balance but I really don’t care. I am not he can come tomorrow to withdraw the pizza. I don’t have time to waste to take it to the store. Enough time took me this unpleasant experience. If you like quality customer service go elsewhere. Or if you don’t want to risk eat poison… for real rotten mushrooms are truly perilous and could get you very sick. Fingers cross I didn’t eat enough toxins, though admittedly I have a delicate stomach and I can’t really eat anything going bad or improperly cleaned."