The UPS Store

"Great experience at this location, we had a ton of packages to return and the store manager set aside separate space for us and patiently assisted as we sorted through all of our labels and codes."

"The Lee’s and Joseph are wonderful people who never fail to help me with my packages. I have been using this location for a few years and I do recommend. Great customer service and every interaction is quick!"

"I received great service from Steven Lee. He cared about me and helped me even though it took him time. without a doubt my favorite place to make my shipments 10/10⭐️⭐️⭐️⭐️⭐️"

"The owner is consistently rude. I thought maybe it was just me, but my husband has also made similar comments. I used to just ignore the behavior because this location was convenient, but now I’m finally at the point where I’m going to make the effort to go elsewhere. To Mr. Lee: You and I may disagree on what is required to mail an Amazon return, but my comment is entirely based on the delivery of your point of view and your consistent communication style. There are proper ways to communicate with customers and other ways that are not proper. Clearly I am not the only person that has observed this about you. Your rude behavior if even evident in your response to my review and your responses to the reviews of others. Communication is an important part of running a small business. Today’s interaction with you has not been the first time that you have been rude. I have witnessed it personally when I came to have a lengthy document notarized and I have witnessed it with other elderly customers who clearly didn’t have a lot of experience mailing packages. You have also scolded employees in front of me and other customers. Aside from your communication style, if you are truly interested in feedback on your business operations; other UPS stores offer a box or counter where customers can place returns that are already labeled. It’s pretty hard to mess up slapping an Amazon return label on a box, but I, and clearly other UPS store customers, are willing to take the risk! Furthermore, customers already in line are not impacted by dropping off already packaged and labeled packages because you can scan them in after you address those in line. If there was any chance that I would return to your store, it disappeared after I read your response to my initial review. I will not be returning to your store. Luckily there is another UPS store about a mile away where I am consistently greeted warmly and where I can drop my packages off without any lectures."

"I was greeted by an Asian man with very rude behavior once I walked in the store. He asked me to step back once I inquired if they had a store email. He was about to help another customer so I stepped back and there was no line. Following my question, he grabbed his phone and started making phone calls to ensure I did not get service. I was in shock with this petty behavior. Every UPS store I go to is extremely efficient, but not this one. The man left the front of the store, went to the back and the customers were left unattended. When I finally got help from a different person, I learned that they do not offer printing services at this store. I have never been to a UPS store that doesn’t offer printing by sending to the store email. What really threw me off was their the lack of customer service skills from who I found out is the owner. I would never go to a store where they treat me so poorly, this is that kind of store that you must avoid at all costs."