The UPS Store

"I have been a long term patron of several UPS stores where I subscribe for their premium mail services. One location in the Reston area and a second in Leesburg remain active subscriptions. Based on frequent and years of interactions - I assess the Leesburg UPS to be far less customer friendly and frankly greedy with their upsells for additional services (such as passport photos and evening the cost of printing return labels). The Leesburg location charges over double for these services compared to other stores in higher cost of living locations. When challenging Leesburg staff over the exploitive rates, they simply state all UPS stores are different. My recommendation to others who seek mailbox services, please seek options other than the Leesburg UPS store. Shabby customer support and ridiculously high costs for minor services are a clear indicator of this store’s integrity and customer focus. Please consider other options. UPDATE: For RC Sololrio’s “boiler plate” reply, this is not a staff issue. This price gouging is a management issue - you, not your employees. I will offer an example in detail publicly so patrons assessing the quality of service your leadership provides is documented and may help future customers choose mail services with an informed perspective. Example: I needed to return a mail order item to a vendor. The vendor emailed to me the UPS return shipping label. I brought the item to be returned to your store and requested the UPS shipping label be printed. Your staff, using your exorbitant pricing guidelines, stated the fee to print out the label was $7. Clearly price gouging at that rate. Rather than pay your unreasonable fee, I went to the Reston UPS store, where the staff printed the label for me for $2. You seek over three times that rate - no inflationary pressures justify your unreasonable rate. Shame on you. And for future customers, buyer beware of this predatory pricing behavior."

"I went to ship a 4lb package and was charged over $200 because of size of box ! The size was do to fact it had a silk flower arrangement in it but it only weighed 4lbs ! That was absolutely ridiculous to charge that amount I could of ordered an already made one from Amazon and shipped for free or much less . But I wanted to make something and send it and I got overcharged . I could of driven it the 7 hours cheaper and gotten it there sooner ! You have become ridiculously priced and I can’t believe that your staff is so whatever that’s the price too. Well you won’t get anymore of my money ..I’m still so overwhelmed by that shipping charge so not right and so unfair!"

"This is my go to UPS store for shipping and printing. Steven and the rest of the staff are always helpful!"

"This review is for the Leesburg Virginia store. Very unresponsive - rude staff - long wait time - poor accessibility. I entered this store today with two employees working there. One employee was waiting on a woman and assisting her with her transaction. This individual did not look very competent or experienced, as I could tell by the expression and the glances that this lady was directing my way with her challenges and frustrations with this employee. The second employee was sitting on a chair talking on the phone for 5 to 8 minutes in full view of me standing at the counter 4 – 5 feet from him. I came to this store to do a prepaid return with a 29-pound box that I had packaged and labeled with the prepaid return label. The young man that was seated finished his phone call, got up, walked past me and he asked who is next. I spoke up and I said, “that’s me.” He either did not hear me or ignored me and then waited on an Amazon return driver and two others. I walked over to him and told him, “I’m next.” He curtly told me, “You should’ve told me that.” No apologies – nothing. I said I did try to get your attention. He asked me to take the box all the way over to his station when he could have easily put it on the scale where I was standing. I have used UPS in Gainesville Virginia with great satisfaction. I would NEVER recommend this store to anyone nor will I ever enter this store. Not only were the staff obviously not well trained and ill-mannered but the accessibility of this store is unsatisfactory."

"Went with my 3 and 1 year old for passport pictures. Steven was super helpful and patient while my 3 year old wasn’t listening. He was sweet and speedy, was able to get a good picture, really grateful for his help and service! I have also been here several times to return items and I’m in and out in no time!"