Bristol Suites

"Bugs in the bed are not comforting to find. In the age of bed bugs and German roaches from hotels (as you’ve probably seen in the news recently), it’s important to check the mattress before bringing your bags in— while doing so, the bug in the picture was discovered. It ran further into the fitted sheet when disturbed. Bugs tucking themselves into the sheets is an even less comforting thing to see, and could indicate more hidden beneath the sheet. The invasive species are known to hide then come out at night. The innkeeper said it was a boxelder beetle. Didn’t stick around long enough to check personally and staff was out for the day. Other reviews with bugs said they had those, but this one wasn’t orange or red and there was only one instead of 20+, so I can’t be certain. With bed bugs and German roaches hitching a ride home on clothing and baggage, then becoming months long infestations, why risk it? They charged half a night’s price for 15 minutes. I understand this: Bristol Suites is a business above all else, and protecting their revenue comes first. The owners seem like lovely people and I don’t fault them for wanting to hang onto the money, but I thought it was worth mentioning for anyone who is considering staying here. Out of nearly 80 hotel nights in 2023 alone, I’ve only had to leave without staying the night once in my life (a couple years ago) and that hotel gave me a full refund, but some really bad hotels will give nothing so I’m not upset. I appreciate Mark for being the liaison between us and the owners who weren’t in! I wanted to be clear that there are no hard feelings. The innkeeper offered to come remove the bug, which would have required him to come in after hours, and I respect that. The owners really do seem kind. The hotel is otherwise cute and I genuinely hate to leave bad feedback for a place like this. I almost never do this— you can check my profile and find glowing reviews about hotels from several states or countries. I remember names of stellar staff and make sure to leave positive feedback. Bugs in beds are uncommon though, and for me personally that makes this place a one star (though I’ll give extra for the partial refund). If you’re not bug adverse you won’t be as put off."

"Comfortable and spacious suites with everything you need for an extended stay. We were only here for a night but really enjoyed ourselves. Staff was helpful and informative despite our late check-in. Located in the middle of a cute town with lots of dining options and shopping, as well as nature trails and falls nearby. We plan to return!"

"Everything about this place is a premium experience… What an amazing old hotel! Even though it is quite old, the features and amenities are second to none. Incredible attention to detail everywhere, way more sophisticated than pretty much any hotel I’ve stayed at in recent memory. The room (Rockydale) is quiet, location is great, everything is super clean and new and tastefully decorated. Love the old building itself, the sitting room and everything else. The contactless check in process worked smoothly. Absolutely phenomenal. Recommended!"

"The location is in downtown Bristol around other great restaurants, stores, etc. The room (Rockydale) was very cozy and welcoming. The service was great, especially when there is an emergency (my wife and I were late for check-in due to road closures from flooding). Parking is located behind the hotel and another building nearby so you do not have to do street parking. They provide information about all the amenities of the hotel via text, email, or on paper. Cannot ask for anything more."