CareNet Medical Group

"I transferred to this practice after hearing good things from people i knew. I had 1 new patient visit that went fine. I did notice the office is very outdated and dingy. A few months later i became pregnant and called to make an appt. An older man answered my call and i had one of the rudest interactions i have ever had in my life. He started by saying “okay i am going to tell you the days and times of your next 3 appts.” And then started saying “ you WILL come in on this day and this time”. I calmly explained i stay home with my kids and would need some flexibility with my appts so that i could ensure my husband could be home with them. He then proceeded to YELL “YOUR CHILDREN ARE NOT ALLOWED IN THIS OFFICE.” I said i know that and i am not bringing them i just need more flexibility. He sighed and had a huge attitude then told me i couldn’t even come in to confirm my pregnancy (which isn’t even an ultrasound) for months. i wouldn’t even be seen to take a pregnancy test until my 2nd trimester. I told him i was becoming upset and would need to call back. I calmed down and called back a few hours later. He answered the phone again. As soon as i gave him my identifying information he said “HOPE YUH FOUND A BABYSITTER BECAUSE YOUR NOT BRINGING YOUR KIDS HERE”. He then once again would not work with me on appointment days and times. Told me this is how it works and i need to figure it out with a babysitter. I asked to please speak to someone else and he hung up the phone on me. I called back and asked again to speak to someone else and he said he “didn’t understand what i was looking for” and i said I’m looking to speak with someone else. I then spoke with a very nice woman who was very helpful and flexible with me and was able to schedule my appointments in a timely manner before my 2nd trimester. A couple weeks later i became very sick. I was prescribed antibiotics at urgent care. I called the office to make sure the antibiotics were okay to take this early in my first trimester. A nurse called me back a couple hours after my first message. She said she would ask a doctor and get back to me. TWO FULL BUSINESS DAYS LATER and after i called 4 separate times to try to speak with someone the nurse finally called back and said “it’s fine”. I told her i was new to the practice and asked if for the rest of my pregnancy if i have a question if it will take 2 full business days to get an answer. She very very rudely said “unless you think you’re in labor then yes. I’m busy”. I could have been taking the antibiotics and on the mend for 2 days but due to their lack of communication was now even sicker. I have transferred out of the practice due to these two horrendous experiences right out of the gate. I cannot even believe the way i was spoken to and treated. Highly do not recommend this office."

"I have been a patient with CareNet for over 25 years now and wouldn’t think of changing my OB/GYN. All of the staff are professional, personable, and accommodating always. Thanks CareNet for being great. I have and will continue to recommend you to friends and family."

"CareNet Medical Group provides amazing care. This can be a sensitive sector of health/medicine and has been plagued by a lot of historic issues (i.e. doctors brushing off severe pain as "normal"). From my experience, this office does not have those problems. Yay! Every single one of my symptoms and concerns were addressed and each doctor I saw seemed to genuinely care. The doctors always went above and beyond to educate. Providing education for something so deeply concealed and labeled as shameful in the past (honestly still sometimes) is amazing and needed. We're making progress! The communication is great as well. Klara is so convenient and FollowMyHealth is also great for keeping updated on your body (it has vitals, appt reminders, diagnosis, contact info, pharmacy info, etc). Not only do they have these resources available, but they also use them. It is easy to ask your doctor a question even without an appointment. And then they actually respond to you either directly or through a receptionist quoting what they actually said. It's not just a middleman saying, "the doctor basically said the general idea of this, sorta." You can request appointments online or even just use Klara if you don't want to speak on the phone. And it's convenient because there are multiple locations. The quality of care is amazing. Everyone makes you feel comfortable about these sensitive topics. I was surprised about the amount of respect, consent, and dignity there was during the breast exam. They understand the nature of this specialty and that's amazing. I love that I don't even have to be worried about being seen by a male physician because there are only female doctors. I'm sure for many, they are fine either way, but for me and many others, that's a breath of relief. Once my symptoms were sufficiently explored for any gynecological issues, I was referred to a pelvic floor physical therapist. I had no idea what that was, (seriously, no idea; I was picturing some kind of group exercise session) but now I have so much more knowledge on the topic and my symptoms are mostly resolved (and still improving). It's also exciting that you can actually be seen by a real doctor here! Added bonus, my insurance considers this primary care, so my copay was lower than the 50 bucks I was expecting! I'll stop there before I remember more great things about this place. Highly recommend."

"I am very disappointed with their staff. I called twice to let them know that I will be late for my appointment as something unpredictable happened back home. I was willing to pay the price if I show up late that I won't be seen or rescheduled. However, whoever answered my call, it was a male or maybe a female with deep voice was so rude! They way this staff treated me as if I commited a crime for being late! He asked for my insurance info as he told me that the one they have on file was expired so I told him yes because we have a new one. As I was reading it to him, he cut me off and told me it was expired and in a condescending or annoyed tone of voice. I just told him before I read the numbers we have a new care, so I ask for the last 4 of what they had on file and it was different. So I told him, it was different then. How about you let me finish reading the numbers to you first?! How about that?! I couldn't take the rudeness anymore and my day is ruined and my anxiety for not being able to go to my appointment after waiting for months just took a toll on me so I ended the call. My day is already ruined for something that happened at home, this person just totally ruined everything for me. Thank you! This place was recommended by my coworkers because the doctor's were really good however the staffs are very unprofessional."

"25 yrs ago I was a patient at this practice. The only reason I left was the Dr I was seeing there left the practice. I remained his patient until his retirement. I decided to return to Carenet and I am so glad I did. Dr Tsao was so great with me today! She helped ease my mind about all the concerns I had. She had no problems answering all my questions! I never felt rushed! I am so glad I returned to Care Net. Dr Tsao is a wonderful doctor!"