Goodyear Auto Service

"I must say, my first time experience with Goodyear has been nothing short of amazing!! I called this morning to set up a last minute oil change and the repair of a tire and was assisted by Sreven Greenwood, who was not only helpful and knowledgeable but very friendly and understanding of my situation as well. He was able to explain everything to me in detail, get me the best promotion/sale out there and get me in right away!!! Needless to say, Goodyear will now be handling all of my new car care needs!!! Great first time experience and to Goodyear: You have a good one on your hands with Steven Greenwood!!! Thank you!!!"

"On December 18 , 2023 , I purchased four Goodyear ASSURANCE WEATHERREADY tire's, and I was advised to have a front-end alignment at that time which I agreed too. The cost of the tires alone was over $1200.00 , and I wanted to protect my investment. After I left the tire center and got stuck in rush hour traffic on Rt.7 , I noticed that my steering wheel was off center and an indication that this " technician " wasn't paying attention in class when they were covering front-end alignment's !!! I called the Goodyear store the next day and spoke to the manager, I believe his name was Steve Greenwood , ( a very nice guy ) and scheduled an appointment for that afternoon ( 12/19/23 ) . When I got there , Steve was apologetic and offered to correct the alignment and even offered to have another mechanic with more experience redo the alignment , but by that point, I just didn't trust their mechanics. Steve refunded the money that I had paid for the alignment. I took my Explorer to Metro Ford where they properly realigned the front-end and repositioned the steering wheel to Center , and the service adviser informed me that my front right tire was out of alignment by quite a bit. So far , I'm happy with the tire purchase , but not with their mechanics abilities. The comfort and handling of these new tires is a big improvement over my other tires, but these is a slight reduction in gas mileage ( 2 - 3 mpg less ) Hopefully these will last awhile."

"I want to share my experience. I replaced four winter tires here in December 2022. I spent more than 500 dollar.at that time. I give their service full marks this time. Due to an accident, I damaged a tire. At 10 o'clock in the morning on November 18, 2023, I was at the front desk of their store. I said that I would buy an identical winter tire and then replace the remaining three tires. The lady at the front desk checked After waiting for a long time, I was told that this type of winter tire was out of stock and I had to replace it with another one. I bought one and then exchanged 3 old ones for a total of about 280 dollar.I said it was too expensive and I wanted to leave, but she said she would help me find other options. She told me, you bring 3 old winter tires and I will replace them with four new winter tires for you. The total cost is 342 dollar. I also confirmed the service items and the amount with her. I saw her next to the computer with my own eyes. of reservations into their computer system. On the morning of December 1, 2023, I arrived at the store on time at 7:30 am according to the appointment time. The same lady received me. I said that I had brought the old tires. She didn't understand what I said. She said that my reservation was not seen in the system. I was surprised. I put the previous service items and the amount. I told her again and she said she couldn't find it. At that time, my heart was broken. Later, she said that you can buy the same one for 117 dollar and install it all for 197 dollar. I agreed, and then I went home and waited until ten o'clock. She called and said, "That tire of yours" It was no longer available and I wanted to change the model. I said yes. At that time, she did not tell me that there would be an additional charge for changing the tire. It was not until I paid that the bill amount increased from 197 dollar to 282 dollar.I'm very disappointed that they treated me like this again. I feel very angry. I regret not taking pictures with my mobile phone and keeping a record when I made the appointment. I always thought that our community operators were honest, but I was too naive."

"We want to say that our recent experience with Goodyear at the Latham Circle was wonderful as all our past visits have been! All of the staff are helpful and knowledgeable. They are always accommodating with appointments, and have done a great job servicing our cars for years! We highly recommend this shop and their entire staff. Diane and Steve Trowbridge"

"Came in to get an inspection done and possibly getting new tires. They noticed I needed a repair and informed me about it right away. The mechanic and front door attendant were very helpful and informative on the situation, giving me proper insight on the inspection, repair and new tires. They provided me with quick and excellent service in getting the job done. Gave me a solid deal on a new set of tires, repairs and inspection. I want to thank Will for making the process smooth and going the extra mile in helping me get what I needed done. I'll be coming back again for sure! Quick, Solid and Great crew!"