Walmart Auto Care Centers

"I didn’t learn my lesson. I had to order my tires online for two of my vehicles. So both of them get 4 new tires. The tires come in and we bring both of our vehicles in as we had an appointment scheduled. Well, the gentleman that took my keys at 9 am bout went into a melt down.” You only have an appointment for one vehicle “ “ You just can’t…” I stopped him right there. I informed him that appointments were scheduled… needless to say, only one car was serviced that day. I rescheduled for my other car… and the same attitude… what gives? Fast forward three months later and I have to order online once again…. I get notified that my order has arrived and I scheduled a appointment for 9am… get there and of course I get told it’s a 2 1/2 hour wait… I shared that I had a 9 am appointment… he’s like listen, we went through this before with you…. And I responded, you took the same attitude with me then as you are now. I did nothing wrong but purchase and schedule as requested by Walmart! Avoid if you can! They may be less expensive but they place ZERO cares for you or your time."

"Don’t bother making an appt here you’ll still be waiting over an hour cause they prioritize walk ins before appts. Lady at the front counter is cool but the men working on the cars are less than competent when it comes to time management."

"I came a couple months back to get oil change and in the process of changing my oil OUT OF NOWHERE my coolant pump FAILS. Was working perfectly before I pulled in then as soon as I pull out, less than a half mile away my ALL of my leaked out. Of they said it wasn't their fault even tho they had a TRAINEE working on my car, who miraculously quit by the time I got back. Fishy huh? Not Walmarts fault tho smh. This time I bring my car and again it's working perfectly before I bring it, then when they get done this guy tells me Im leaking oil down the back of the engine. How? There was no leak AT ALL before you touched it! And when I speak to the manager AGAIN I can only expect him to say that it's not they're fault. I will pursuing it this time. Enough is enough."

"I did a headlight restoration today. Shawn did that for me. The work was impressive. He worked for about 2 hours on my 2 headlights. The previous owner tinted my headlights for some reason, it would fail my vehicle inspection or I could get a ticket. All the other auto stores told me that I will have to change the headlight assembly which would cost me around 200 USD, which even not the original one. The original assemblies would cost around 600 USD. Walmart auto center guys did that for just 26.88 USD for me, and I can tell you how impressive the work was. I also went there earlier this week for my tire puncture and they repaired it for a minimum cost. Usually I used to go to Midas or Firestone previously, but I am so impressed by their work, this will be my first go to store from now on. Grateful to Shawn and grateful to the auto care center team."

"Terrible customer service. No one at the desk taking customers while there is a long line waiting. Staffs walking around don’t know what’s going on. Was told to wait for 30 mins but it took hours just for a standard oil change."