Berube's Complete Auto Care

"I recently had my front controls arms replaced here. They did a great job in a timely manor. I also found the workers / owners to be very friendly and knowledgeable. 5 stars."

"Berube's has the best customer service in town for car repair. I've been to many local shops in the area over the years, looking for a mechanic I can trust. I stopped looking when I found Bob's place. Repairs needed are explained in ways that a customer can understand and no unnecessary repairs are ever recommended. The owner, Bob, is kind and empathetic. All around, this shop has everything a car repair customer could ask for."

"Went in for an inspection. Told them upfront there was a screw in my tire. Rather than look at the tire first to see the screw was to close to the side wall to remove. They did the inspection then looked at the tire. Charged me for the inspection anyway. It would have taken 2 seconds to look at the tire first and say they wouldn't be able to do the inspection. Won't be returning."

"Every visit I have had to Berube’s from inspection to needing my car fixed, they have been personable, professional, honest and very helpful in explaining what is happening with my car. No one wants anything to be wrong with their car, but I know when going here that they’re a place I can trust and that they have my driving safety in mind."

"Sent my daughter for an inspection, mount 2 tires, and put in a headlight bulb she purchased. She was charged $62.50 to put in a light bulb. A quick Google search shows this "project" takes a few minutes. The invoice stated it took them 30 minutes. Inspection failed for a minor manifold oil leak, which i was aware of. This is not a requirement of Maine State inspection. Severely disappointed. I've had service there before myself. This is why I sent my daughter. I trusted them. I rarely offer reviews and never left a negative one, but this was a con and intentional manipulation of an uniformed young woman. All this two days before Christmas. Update12/23/22. I called Bob to discuss my concerns. My thoughts would that he would see the error in the time calculation for the bulb. His response was, "well after the fact sometimes we wish we wouldn't have made certain decisions, but she signed for it". Bob also could not explain to me where the failure to pass inspection fell under the Maine Motor Vehicle Inspection Manual,section 170.1. This occurred after he explained to me that they did not actually check out the manifold, and that is what the question mark on the invoice meant. I am willing to pay high rates for good service. What I am hoping to communicate here is the need for accountability and honesty. In my opinion, given the facts I laid out, my daughter did not receive that. It is a good lesson on how to question as a consumer."