Venus Nail Spa

"This was my second time and most likely my last. My nails were impeccably done both times. The customer service or lack thereof is the reason for my review. I made an appointment at 10am with the same person that did my nails. I was sent to someone else, not a huge deal, I'm looking for a new nail tech and only had my nails done once previously. I got ANC with tips, white, gold and neutral. I asked for one ombre and the nail doesn't look ombre, it matches the totally nude one. After putting on my top coat, I overheard my tech tell the person next to her to tell me to wash my hands she was leaving. I thought she was joking and going to the bathroom. After ten minutes, I asked if she was coming back, he said no to wash my hands. I'm used to washing my hands, having oil, lotion and cuticle trimmed. I asked if anyone was could do that and someone else did trim my cuticles, I put lotion on myself. When I went to check out I was told it was $60. I asked why when two weeks ago I got the same exact thing and was charged $50. First the owner told me it was because I got 4 ombre nails. I said I did not I got 2 but they do not look ombre. Then he told me it was because I got multiple colors. Again, I got the same thing two weeks ago. I explained that I like the nails even though the ombre isn't ombre but I'm more upset that I was just left there and had to ask to have my service finished. I said that I shouldn't have to pay extra for services I did not get and I was just left there for 15 minutes, my tech should have told me they had to leave and someone else should have been assigned to finish. His response was she told me and I forgot, I'll tell her. He said he would charge me $55 instead. I really wish I refused to pay but my anxiety was high enough. I asked if he was the owner and he said yes. This happened the last time I was there to another woman of color and when I asked my cousin about the shop she told me she had tried it but felt racially profiled and ignored. It's sad that you can't find a salon that does good nails AND treats customers as they would want to be treated."

"I have been going here for almost a decade now. They have never been good, but I understood you get what you pay for. Recently it has been getting worse and worse, but I will never return after today. They filed my skin, filed down my nail so far it burned, tried to pop my acrylic set off with a nail tip, ripped off parts of my natural nail, and were rude when I expressed I was in pain. Overall they destroyed my natural nails."

"I came across Venus in need of a new nail tech and I finally found one! Angie was amazing and gave me exactly what I wanted. She took her time and communicated with me throughout my service of what she was doing and asked me questions if I liked it or not. I will definitely be back."

"I’ve been here a few times before & have always been happy with my experience. Today I saw Alex & I am so pleased with my results as well as how the appointment went. He made sure before he proceeded which each step that I was happy with the results & that’s more than most salons these days will do! Definitely recommend. They are all so welcoming & will get you in!"

"I recently visited this nail salon and I must say, I am beyond impressed! It was relaxing, the staff was friendly and attentive and the services offered were great! The nail technicians were highly skilled and paid great attention to detail, ensuring that every aspect of my manicure and pedicure was perfect. The staff ensures that each customer is comfortable and satisfied with their services. The sanitation practices were outstanding, making me feel safe and at ease during my visit. Overall, I would highly recommend this nail salon to anyone looking for a luxurious and high-quality beauty experience. The staff truly went above and beyond, and I can't wait to return for my next appointment!"