CVS

"They went out of their way to help get an insurance override on an Rx after it was lost during a move,"

"Cindy at your North Greenbush store is extremely pleasant and accommodating. She assisted me with products I was looking for and made me feel important to her. Her kind demeanor was very much appreciated. I will be shopping at this CVS from now on, with hopes of Cindy being there."

"The night time Pharmacy staff provided horrible customer service. The Pharmacist never looked up to answer questions, was dismissive, and sent me to an aisle to look for a drug myself. The other two people only wanted to talk to each other and have fun rather than work. I will never go at night again (which I had to do on this particular day). The day time Pharmacy staff works hard, is helpful, AND a few technicians go above and beyond while assisting customers! Kudos to them!"

"The pharmacy from hell - 6 visits for one prescription, telling me 3 times that "the doctor hasn't responded" so I called the doctor's office and they said they'd sent the authorization 2 days prior. So they text me it's ready, and I show up and the clerk tells me "there's no prescription for you". I tell them I got a text from CVS it was ready. "oh, we don't control those texts, so they're not right." Funny, been using the text service for 10 years now and this is the first time it's been wrong. Could it be this is the first time I've used this particular CVS? DING, DING, DING. BTW, when they finally did fill it, they filled it for 30 days instead of 90, but managed to charge me the 90 day price. So I have to go back to these incompetents one more time. It's the first time I've had these kinds of issues, so it's this particular location, not CVS in general."

"This review only pertains to the pharmacy itself, not the store. The pharmacy is very disorganized and they don't appear to have sufficient employees or space to handle all of the orders that they fill. I'm currently watching one of the employees dig through an overflowing bin of filled, but unsorted prescriptions, knocking several of them out on the floor. The woman behind the counter (the same one who administered my wife's flu shot) was very rude. I can't help but feel a bit bad for her as she is probably angry about everything being a busy mess but that doesn't excuse her tone, nor her action. I wasn't able to get my flu shot, unfortunately. After the woman mentioned above had to correct a mistake that she made entering my wife's information, she handed back my insurance card and simply told me that my card wasn't "active." I have used it recently elsewhere, so I'm going to assume that she made a mistake entering my information, as well. As you can imagine, I will never be coming back. The rudeness, I don't care that much about. Watching the disorganization and overload of the people who work there is a bit scary. I would personally not feel confident that they would properly dispense medication or properly advise me regarding my prescriptions."