Daniels Realty

"I had a horrible Experience with Daniels Realty this summer. My family and I used Daniels Realty to rent a unit in La Quinta Towers in August of 2023 for our week-long beach vacation. When we arrived we noticed that the unit was generally clean but in fairly worn condition. We noticed some specific issues like water stains/discoloration in the ceiling above the shower in the master bathroom, broken and missing floor tiles on the balcony, and a torn screen in the sliding door. As well as various dings/scrapes throughout the unit. It was far from perfect, but in acceptable condition you might expect from a unit that is rented several times per year. The one issue we felt it necessary to report was the slow-draining shower in the master bathroom. We contacted Daniels Realty about it and to their credit they had a handyman come the next day and repair the clogged drain. Since we were instructed to bring our own linens, one of the first things we did after arriving was to strip the beds of their blankets and pillows and replace them with our own. The blankets from the unit remained in the closet until we packed and left on the final day of our trip. At the end of our stay we tidied up and left without incident. Imagine my surprise when I received an email on our drive home from Daniels Realty accusing me of staining one of the blankets. They informed me I would not receive my security deposit back until after they deducted fees associated with cleaning the blanket. I told them I hadn't used the blanket because we brought our own with us, and that whatever stain they saw must have been there already. I was ignored by Daniels Realty. Several weeks later I received another email from Daniels Realty with a copy of a dry-cleaning bill for $42. And Daniels Realty themselves tacked on an additional fee of $102. I was told if I didn't agree to these charges then I would be taken to small claims court. When I asked why the fee was inflated by another $102 I was told that transportation coming and going was included in the amount charged. I was being both literally and figuratively taken to the cleaners to the tune of $51 each way. This doesn't in any way seem like a reasonable way to do business. I had no physical proof that the blanket was already stained, and had no intention of driving back to Diamond Beach to argue in small claims court over $144. The time it would take out of my schedule and the gasoline I would have to consume for the drive wouldn't be worth it even if I ended up getting the fees reversed. I felt I was being extorted by Daniels Realty and the owner of the unit. I had no other recourse so I ended up paying their outrageous fees. In the end I suppose I learned a valuable lesson. Always take photographic evidence of the initial condition of a rental property! The truth is that $144 won't break me financially. But I was very insulted to be accused of something I didn't do, and embarrassed to feel as though I had to defend myself for this non-existant transgression. Shame on Daniels Realty for treating a customer like a vandal instead of taking me at my word. And double shame for charging additional extortionate fees on top of already questionable charges. I should have looked at these Google reviews before booking, because it seems like I'm far from the first person they've pulled this behavior with. You can be sure I will never do business with Daniels Realty again. And I can only hope that my account will serve as an additional warning to those who might otherwise be treated in a similar fashion in the future."

"I loved the location. I was disappointed in the master bedroom because the shower and bathroom were in the same room with no doors! If someone was in the bedroom no one could use the bathroom! The staff was very pleasant to work with, however there were several things that could be improved."

"My family and I had a wonderful week at the Diamond View Condos. Daniels Reality was a pleasure to work with. They answered all of my questions before and after our stay. Cindy guided me through the Tenant Portal and was so very helpful in navigating our lease. I would definitely use Daniels Realty again for our next rental."

"We have been using Daniels Realty for several years. We find them to always respond quickly and pleasant to deal with. We are hoping to continue with them next year, but our needs have changed. We need a 5 bedroom home or 2 3 bedroom homes (next to eachother). Fingers crossed they will be able to accommodate. We hate letting this house we've currently been renting to go, but the family is growing and that is a good thing too."

"Daniels Realty is the best! My family has been using Daniels to rent our property for over 20 years! Everyone in the office is super friendly and very easy and great to work with. They truly make you feel like you are not just another address in their portfolio. Always there to lend a resource or a referral if we need it. Can't say enough about them. There's a reason why our place rents at capacity every year. Colleen and her team are top notch, hands down best on the island. If you are looking to rent for vacation or looking for someone to rent your property there really is no one better."